GUIDEWIRE DELIVERY MANAGER
Position Title: Guidewire Delivery Manager
Work Location: Pune/ Bangalore / Hyderabad/ Chennai / Kolkata
Experience Range: 14-20 Years
Role Summary
Delivery Manager responsible for end‑to‑end project delivery, client engagement, GenAI‑led initiatives, and financial governance for India-based clients. This role requires strong delivery ownership, applied GenAI knowledge, and tight financial control
Required Skills & Experience
15+ years of experience in IT delivery / program management
Should have at least 10 yrs of experience in managing large Guidewire project and a strong knowledge of Guidewire Application(s) PolicyCenter, BillingCenter, ClaimCenter.
Strong experience managing complex, multi‑stream engagements
Applied GenAI exposure (hands‑on, POC leadership, or implementation oversight)
Strong understanding of SDLC, Agile, and hybrid models
Key Responsibilities
Delivery & Governance
Own end‑to‑end delivery across development, support, and transformation programs
Ensure adherence to scope, timelines, quality, SLAs, and governance standards
Drive delivery reviews, risk management, and escalation handling
GenAI Leadership
Demonstrate practical knowledge of Generative AI (LLMs, automation, AI‑assisted delivery)
Identify and drive GenAI use cases across delivery, testing, automation, and operations
Partner with architects and engineering teams to translate GenAI into business value
Client Management
Act as primary delivery interface for India-based clients
Lead governance forums, client reviews, and on‑ground workshops
Build trusted relationships with client leadership and stakeholders
Financial & Commercial Control
Own delivery financials and P&L control
Manage budgets, forecasts, billing milestones, and margin protection
Proactively identify financial risks and cost leakages
People & Operations
Lead cross‑functional onshore/offshore delivery teams
Drive utilization, productivity, and delivery discipline
Ensure compliance with organizational delivery and quality processes
Delivery & Execution
Oversee multiple interdependent projects and project managers
Manage program schedules, budgets, risks, and dependencies
Ensure consistent delivery on scope, quality, timelines, and cost
Resolve cross‑project issues and escalations proactively
Stakeholder Management
Act as the primary interface with senior stakeholders and clients
Communicate program status, risks, and outcomes transparently
Facilitate alignment across business, technology, and vendors
Manage stakeholder expectations and change impacts
Governance, Risk & Compliance
Establish and run program governance forums
Identify, assess, and mitigate program‑level risks
Ensure compliance with organizational, regulatory, and contractual requirements
Oversee financial tracking and benefits realization
Team & Vendor Management
Lead and mentor Project Managers and work‑stream leads
Coordinate internal teams and third‑party vendors/partners
Enable high‑performing, collaborative delivery teams
Support resource planning and capacity management
Proven financial and commercial acumen
Excellent stakeholder and communication skills
Certification – Nice to have
Guidewire Certifications
Insurance Domain Certifications
Project Management Certification - PMP
Agile Certification – SAFe, CSM
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
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We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.