Hardware Support Technician I
What this Job Entails:
The Hardware Coordinator/Technician I is responsible for the installation, maintenance, and repair of computer systems. The person in this role will examine the systems to validate correct operations and identify errors.
Scope:
Follows established procedures on routine work
Requires detailed instructions
Your Roles and Responsibilities:
Assists with day-to-day technical support to employees for network infrastructure and internal systems software and hardware.
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a diverse environment.
Helps with maintaining passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel.
Helps recommend hardware and software solutions, including new acquisitions and upgrades.
May participate in development of information technology and infrastructure projects.
May help to conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
Builds stable working relationships internally
Follows standard practice and procedures when analyzing situations or data
IT savvy with an interest in new technologies
Familiarity with IT inventory environment
Comfortable with following technical instructions to flash drives, image devices and re-write hardware IDs
Strong work ethic
Excellent communicator in both written and verbal English
Ability to work in a team, but with minimal supervision
Able to excel in a fast paced work environment.
Ability to learn new things and adapt to a changing environment quickly
Understanding of business operations
Able to excel in a technical environment
Preferred Qualifications:
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$39,976.00 - $63,120.00 USD (Salary)Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law