About us

Common Room is the AI GTM Platform that empowers your teams with AI agents built on complete buyer intelligence. We unify every signal across the full buyer journey into one continuously-updated, person-level view—so your team knows exactly who to target and why, what to say, and when to reach out.

GTM teams are drowning in tool sprawl, fragmented data, and AI that doesn't deliver. Common Room replaces your disconnected stack with one platform built for scale and complexity. We bring together data, orchestration, and execution in one system built for orgs of 75-1000+.

We've raised over $50 million from top-tier investors including Greylock, Index, and Madrona, and we're backed by 25+ operators from companies like Figma, Stripe, Airtable, Slack, Notion, Loom, and more.

You + Common Room?

You'd be joining a team that values simplicity, passion, trust, each other, and our customers above all. We ask hard questions, collaborate gladly, and make decisions quickly.

So hello! Please, knock on our door. We'd love to meet you.

As we scale, we are looking for a Head of Business Operations to build and operate the internal systems, processes, and operating cadence that allow the company to scale efficiently.

Role Overview

The Head of Business Operations will build the operational backbone of Common Room.

This role is responsible for designing and running the company’s operating system across Finance Operations, People Operations, and cross-functional initiatives. The focus is on building scalable processes, implementing the right systems, and improving how the company executes.

You will work closely with the CEO, VP of Revenue Operations, and leadership team to identify operational bottlenecks, implement improvements, and ensure that the company can scale without accumulating operational or technical debt.

This role is ideal for someone who enjoys solving messy operational problems, implementing systems, and making organizations run better.

Key Responsibilities

Company Operating System

• Build and operate the company’s operating model, including forecasting, planning, and operational cadence

  Partner with the leadership team to translate company priorities into measurable operating plans

  Drive operational rigor across the business through clear metrics, processes, and reporting

  Improve cross-functional coordination between GTM, Product, and Leadership

  Operational Infrastructure & Systems

  Build the operational architecture that enables Common Room to scale efficiently.

  Architect the company’s long-term operational systems strategy, ensuring finance, people, and recruiting infrastructure can scale with company growth

  Evaluate, select, and implement core business platforms including:

  Finance systems (ERP, billing, expense management)

  HR systems (HRIS, payroll, benefits)

  Recruiting infrastructure (Ashby)

  Establish scalable operational standards and system architecture that prevent future technical and operational debt

  Define clear ownership boundaries between internal teams and external partners, determining what capabilities should be built in-house vs. outsourced as the company grows

  Design vendor management frameworks and oversee relationships with partners supporting accounting, tax, payroll, and other operational functions

  Ensure business systems, processes, and data flows support reliable reporting, decision-making, and cross-functional alignment

  Finance Operations

  Establish the operational rigor and financial infrastructure required for a scaled SaaS business.

  Build and maintain the financial operating foundation that ensures accurate, reliable financial reporting and operational visibility

  Partner with external accounting firms to ensure GAAP-aligned financial statements and compliant financial processes

  Design financial policies, internal controls, and documentation that support long-term company scale

  Oversee operational finance workflows including revenue recognition for subscription SaaS contracts

  Maintain financial data structures such as the chart of accounts and reporting frameworks

  Provide leadership with consistent visibility into cash position, burn rate, and financial health

  Support the company’s planning processes, including the annual budgeting cycle and rolling forecasts

  Maintain and operationalize core SaaS metrics including ARR, NRR, churn, gross margin, CAC, and LTV to support leadership decision-making

  People Operations

  Build the people infrastructure and processes that enable the company to scale its team effectively.

  Design and operate the company’s employee lifecycle infrastructure, including onboarding, role transitions, and offboarding

  Establish scalable people operations policies, systems, and documentation that ensure operational rigor as the team grows

  Implement and manage HR systems including HRIS, payroll coordination, and benefits administration

  Ensure the company maintains compliance with federal, state, and local employment regulations

  Support leadership in executing performance management, promotion, and compensation processes

  Maintain accurate employee data and reporting to support leadership visibility and decision-making

  Serve as a trusted internal resource for managers and employees on operational and people-related processes

  Continuously improve the employee experience while ensuring operational consistency and compliance

  Strategic & Cross-Functional Projects

  Drive operational improvements that strengthen how the company executes and scales.

  Identify structural operational gaps and lead initiatives that improve how the organization plans, executes, and measures performance

  Partner with GTM, Product, and executive leadership to provide data-driven insights that support key business decisions

  Support strategic initiatives such as pricing and packaging analysis, organizational scaling, and new operational capabilities

  Translate business insights and operational data into clear decisions, priorities, and execution plans

  Improve cross-functional coordination by establishing clear processes, accountability, and reporting structures

  Identify and remove systemic operational bottlenecks that limit company execution

  Qualifications

  Experience

  • 5+ years of experience in Business Operations, BizOps, or Startup Operations

    Experience working at a high-growth SaaS company (Series B–D preferred)

    Track record of building systems and processes from scratch

    Experience implementing finance, HR, or operational systems

    Familiarity with SaaS business metrics and operating models

  Skills

  • Exceptional problem solving and operational thinking

    Ability to bring structure and clarity to ambiguous problems

    Strong cross-functional communication

    Highly organized with strong execution discipline

    Comfortable operating in fast-moving startup environments

    Ideal Candidate Profile

    Candidates for this role often come from backgrounds such as:

    Business Operations at high-growth SaaS companies

    Startup operators who have scaled companies from Series A → Series C

    Former consulting or growth equity operators who transitioned into startup BizOps roles

    Operators who have worked closely with founders to build operational infrastructure

    Our values:

    Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.

    Strive for Simplicity - We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.

    Make it Happen - We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.

    We’re In this Together - We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.

    Our benefits:

    Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:

    Competitive base compensation with meaningful equity ownership

    Health insurance including medical, dental, and vision, HSA and FSA

    We pay 100% of your employee premium and 50% of your premium for any dependents

    Unlimited Paid Time Off

    Paid Company Holidays

    Work from home policy including a laptop and support for your home office needs

    Monthly Remote Stipend

    401(k) self contribution

    Paid Family Leave

    Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle

    Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.