Head of Intake (Remote — ABA Healthcare)

This is a remote position.

Head of Intake (Remote — ABA Healthcare)

About the Role

We are seeking an experienced Head of Intake to lead our admissions and client onboarding efforts for a fast-growing ABA healthcare organization. This role combines care coordination, leadership, and high-volume phone-based outreach.

The ideal candidate is comfortable spending most of the workday speaking with families, making outbound calls, and converting inquiries into active clients—while maintaining a compassionate, professional, and organized approach.

This is a results-driven leadership role, not a passive administrative position.

Key Responsibilities

• Manage the full intake lifecycle from first inquiry to client start of services
  

  Make and oversee high-volume outbound and inbound calls daily with prospective families
  

  Proactively follow up with leads via phone, text, and email to ensure conversion
  

  Convert inquiries into scheduled intakes and active clients
  

  Communicate clearly and empathetically in Spanish and English
  

  Lead and manage the intake team, including training, workflows, and accountability
  

  Verify insurance eligibility and navigate authorization requirements
  

  Coordinate with clinical, scheduling, and billing teams
  

  Maintain accurate documentation in EMR/CRM systems
  

  Track intake metrics, conversion rates, follow-up timelines, and call volume
  

  Ensure an exceptional experience for families while driving timely admissions
  

Who Will Thrive in This Role

• You enjoy talking to people and are energized by phone-based work
  

  You are comfortable making many outbound calls per day when needed
  

  You follow up relentlessly and do not wait for families to call back
  

  You can balance empathy with urgency and conversion
  

  You view intake as both healthcare coordination and sales