Health Assistant/ Healthcare Customer Service

Role Overview
As an Accolade Health Assistant, reporting to a Steward (Leader), you are the main connection and resource to help members with all of their healthcare needs and benefits. with any issues related to their health or health benefits.  You’ll have the opportunity to help members get the right care at the right time… no problem is too big or too small.

A day in the life…
Deliver interventions

• Support members to navigate the complex and confusing health care system via phone and digital messaging
• Influence members’ decisions & behavior by:
• Making members smarter consumers of health care
• Being a translator of their benefit packages & care plans
• Helping members to better understand their benefit package in a way that they can take appropriate action
• Helping members find doctors, in the way that best suits them
• Uncovering barriers for members that prevent them from getting the care that is needed
• Identify when & make it easy to connect with the right clinical resource (ex. Clinician, Health Plan Disease Management, Health Plan Case Management)
• Leverage technology & internal resources available to you as a Health Assistant to help understand the member’s path, needed & next step

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