Health Coach

Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life.  

A critical part of our work involves the human element of our approach. The Health Coach plays a vital role in working with our members to empower them to take ownership of their health by finding their internal motivation, implementing problem solving strategies, and achieving their wellness goals. Our health coaches also play an integral part in ensuring that we continually iterate to improve our product and overall user experience. 

 Our Health Coaches are our patients’ greatest advocates on their wellness journey by supporting them through their personalized care plan here at Vori Health. This is done through the implementation of modern behavioral change research and strategies to deliver sustainable life-changing health outcomes.  

Vori Health coaches exude confidence in working with interdisciplinary care teams in designing optimal patient-centered care consistent with Vori Health’s standards. This role reports to the Health Coach Lead. 

What You Will Do: 

Essential Functions: 

Consistent use of Vori Health’s behavior change solutions 

Implement coaching techniques to improve patient outcomes 

Provide video consultations and messaging with patients of Vori Health to improve their wellness goals  

Design and support patient care plans through the utilization of motivational interviewing, SMART goals, coaching best practices and behavior change techniques 

Proven aptitude for managing an ample patient caseload  

Document interactions and interventions as directed by Vori Health technology tools 

Effectively collaborate and relationship building with Vori Health’s talented, cross-functional teams 

Engaging on a regular cadence in a professional and collegial way with physicians, physical therapists, advanced practice providers, dietitians, and others  

Troubleshoot unexpected issues so that patient needs are placed first and gaps in care are averted  

Utilize critical thinking to discern and refine the correct provider for patient needs, stratifying the urgency of the referral amongst clinical team members as needed 

Assist in the development of technology and service innovations to ensure a closed loop system of communication and coordination with our Vori Health providers and network specialists. 

Provide feedback to colleagues regarding individual and team performance; be receptive to feedback on your performance 

Communicate and collaborate with external Clinicians as appropriate 

Maintain professional and technical knowledge through attending educational workshops, reviewing professional publications, etc. 

Meet company and quality standards as defined by Vori Health 

Supervisory Responsibilities: 

N/A 

Perform other projects and duties as assigned 

Who You Are: 

Required: 

Board Certified Health and Wellness Coach 

Proficiency with computers, virtual care, database management and data tracking 

Knowledge of Motivational Interviewing, establishing SMART goals with patients, awareness of behavioral stages of change  

2+ years experienced health coach and/or wellness educator, conducting individual health consults or group workshops 

Demonstrated competence and passion for digital care delivery or telehealth: Comfort evaluating and treating patients remotely utilizing a variety of digital tools to manage care 

Outstanding written and spoken communication skills across various channels and groups and managing team conflict  

Proven record of matching patient needs to treatment plans and implementing these plans safely and effectively 

Strong sense of empathy, a compassionate outlook, and the ability to motivate patients into pushing their limits in a responsible, safe way 

Proficient with Microsoft Office Suite or related software 

Reliable high speed internet connection 

Dedicated home office space- private and free from distractions and noise. 

Comfortable working within a fast paced startup environment with constant change 

Excellent time management skills with a proven ability to meet deadlines 

Strong communication, proactive, growth mindset and collaborative working style     

Proven record of accomplishment in creating exceptional experiences with patients 

Nice-to-haves: 

Bi-lingual, Spanish speaking 

Experience in working toward specific outcomes in patient achievement, in the context of delivering interventions and within an integrated team 

Understanding behavioral interventions and approaches to behavior change  

Skilled in the use of Canva to create actionable tools, worksheets and guides when working with patients 

University degree in health science or social science discipline 

Ability to troubleshoot unexpected issues so that patient needs are placed first and gaps in care are averted 

Willingness to go the distance to provide support to our patients and fellow clinical care team 

Ability to work in multiple technology platforms simultaneously, using professional and clinical judgment and critical thinking in accessing and documenting information that pertains to each patient’s referral process  

Ability to maintain attention to detail while also seeing the big picture    

Excellent interpersonal, organizational, and problem-solving skills  

Ability to prioritize tasks and to delegate them when appropriate 

Critical thinking skills, flexibility, and the ability to design innovative solutions in a fast-paced environment  

Graceful at managing expectations while pushing for continuous improvement 

Experience and comfort working closely with clinical teams to accomplish shared goals and drive positive collaboration     

Commitment to be a member of a learning organization, open to development and continuous feedback 

Work authorization/security clearance requirements: 

Authorized or able to provide required documents to work in United States. 

Physical Requirements/Work Environment: 

Remote work environment 

Willing to work shifts that best meet patient demand 

While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard 

Specific vision abilities required by this job include close vision requirements due to computer work 

Company Benefits  

At Vori Health, we believe in fostering a supportive and rewarding work environment for our team members. We offer a comprehensive benefits package designed to support your overall well-being, growth, and work-life balance:
  

• Competitive Salary & Equity: We offer competitive pay based on experience and the value you bring to the team.
• Equity Options: As part of our commitment to long-term success, we offer equity options, giving you the opportunity to share in the growth of the company.
• Health & Wellness: Our health benefits include medical, dental, and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally.
• Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind.
• Paid Time Off (PTO): Enjoy generous paid time off, including vacation days, holidays, and sick leave, to recharge and maintain a healthy work-life balance.
• Fully Remote Work: Work from your home or private office location! We offer a flexible, fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle.
• Professional Development: We encourage continuous learning and growth with access to training, workshops, and Professional Development stipend for further education.
• Parental Leave: We offer paid parental leave to support team members through important life moments, whether you're welcoming a child or expanding your family.
• Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-related challenges to maintain your well-being along with additional employee assistance programs.

We’re committed to creating a workplace where you can grow, succeed, and achieve your best. Come join our team and enjoy the benefits of a company that values its team members we call Vorriors!

EEO Statement: 

Vori Health is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.