Healthcare Customer Service Representative
This is a remote position.
About Insight Therapy Solutions
Insight Therapy Solutions is a growing mental healthcare organization focused on making quality therapy accessible to individuals and communities. As we expand, we continue to build a team that cares deeply about both results and the people behind them.
Position Overview
We’re looking for a driven and results-oriented Healthcare Customer Service Representative to help expand access to mental health services across the U.S. In this role, you’ll connect with individuals and organizations, guide them toward the right care, and play a direct role in helping people access therapy when they need it most.
If you’re someone who enjoys meaningful conversations, thrives in a target-driven environment, and takes ownership of your results, this role offers both impact and growth.
What You’ll Get (Benefits)
Fully remote, work-from-home setup
Monthly health stipend
Paid U.S. holidays and time off
Performance-based bonus structure
Opportunity to grow within a fast-scaling healthcare company
What You’ll Be Doing
Connect with leads and clients via phone, email, and fax to guide them through scheduling therapy sessions
Engage waitlisted clients and help match them with the right therapist based on their needs
Handle inbound inquiries while proactively following up on missed or potential opportunities
Build trust through thoughtful, empathetic conversations—especially with individuals in vulnerable situations
Accurately document client information and interactions in real time using internal systems
Collect and verify demographic, insurance, and referral information to support proper client placement
Use EHR systems to schedule appointments, maintain records, and update client data
Present and promote our services to referral sources such as healthcare providers, clinics, and organizations
Develop relationships with partners and referral networks to drive consistent business growth
Consistently meet and exceed individual and team sales targets
What We’re Looking For
Core Skills & Strengths
Strong communication skills in English (C1 level or above, written and spoken)
Confident in sales conversations, with the ability to influence and guide decisions
Highly organized and able to manage multiple tasks independently in a remote setup
Comfortable navigating ambiguity and adapting to evolving processes
Empathetic and able to support clients who may be in emotional or mental distress
Quick to learn new tools and systems (e.g., EHRs, Google Workspace, CRMs, communication platforms)
Strong problem-solving mindset with attention to detail
Sales & Performance
Proven track record in sales, with consistent achievement or overachievement of targets
Experience in lead generation, prospecting, and outbound outreach (including cold calling)
Self-motivated, resilient, and able to maintain momentum in a fast-paced environment
Qualifications
At least 2 years of sales experience (preferably in U.S. healthcare or mental health services)
Experience working remotely or in a BPO environment is a plus
Familiarity with U.S. insurance eligibility is an advantage (not required)
System Requirements
Desktop or laptop with at least Intel Core i5 (or equivalent), 8GB RAM
Stable internet connection of 10 Mbps or higher
Work Schedule
Full-time (40 hours per week)
Monday to Friday
8:00 AM – 5:00 PM Pacific Time (with 1-hour lunch break)
Why Work With Us
At Insight Therapy Solutions, your work directly contributes to helping people access mental healthcare. You won’t just be closing deals, you’ll be guiding individuals toward support during important moments in their lives.
We’re a team that values ownership, initiative, and care. You’ll have the space to grow, the support to succeed, and the opportunity to make your work truly meaningful.