Healthcare Customer Service Representative - Remote

Job Title: Remote Healthcare Customer Service Representative (Flexible Hours)

Company: Associated Physicians Group

Department: Patient Support Services

Location: Remote U.S. Based

Employment Type: Full-Time or Part-Time

Schedule: Flexible Hours (including evenings/weekends if preferred)

Position Overview:

Associated Physicians Group is seeking compassionate, detail-oriented
individuals to join our Patient Support Team as Remote Healthcare
Customer Service Representatives. This role offers the flexibility to
create a work schedule that fits your life whether you're an early bird,
a night owl, or managing other responsibilities. You'll help patients
navigate their care journey, schedule appointments, understand their
benefits, and resolve billing inquiries from the comfort of your home.

️ Key Responsibilities:

• Answer inbound calls, emails, and chats from patients regarding appointments, insurance, billing, and general inquiries.

  Schedule and reschedule patient appointments using our electronic medical record (EMR) system.

  Verify insurance information and assist with pre-authorizations when necessary.

  Handle patient billing inquiries and guide them through payment options.

  Escalate complex concerns to the appropriate departments while maintaining a warm and professional tone.

  Ensure all patient data is handled in accordance with HIPAA standards.

  Maintain accurate documentation of interactions in real time.

What You Need to Succeed:

• High School Diploma or GED required.

  1+ year experience in a healthcare customer service or administrative support role.

  Proficiency in EMR platforms (e.g., Epic, AthenaHealth, Cerner) is preferred.

  Strong communication and problem-solving skills.

  Ability to work independently and stay organized in a remote setting.

  Reliable internet and a quiet home workspace.

Scheduling Flexibility Includes:

• Choice of 4, 6, or 8-hour shifts

  Option to work weekends, evenings, or split shifts

  Minimum commitment: 20 hours per week

What We Offer:

• Competitive hourly pay: $18$25/hr based on experience and availability

  Medical, dental, and vision benefits (for eligible employees)

  Paid training and continuing education opportunities

  401(k) with company match (for eligible employees)

  Work-from-home stipend

  Supportive and inclusive team environment

About Associated Physicians Group:

APG is a privately owned medical practice with over 25 years of
service in the Metro East St. Louis area. They offer a collaborative
environment with a focus on work-life balance and professional
development. APG provides a comprehensive approach to patient care,
integrating services such as primary care, physical therapy, and
interventional joint and spine care .