HELP DESK SUPPORT

Contract

Remote

6-10 Years

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Job Summary/ Responsibilities

Job Title: Help Desk Support

Job Location: Remote

Job Summary:

We are looking for a dedicated Help Desk Support professional to join our team. The ideal candidate will have strong technical skills and excellent customer service abilities. You will be responsible for providing first-level technical support to end-users, troubleshooting issues, and ensuring efficient and effective resolution of problems with software applications.

Responsibilities:
• Address user inquiries and requests through phone, email, or chat, providing timely and accurate technical support.
• Diagnose and resolve software application issues.
• Escalate unresolved issues to the development team.
• Maintain detailed records of user interactions, problems, and resolutions in the help desk system.
• Provide basic training to users on software applications and systems.
• Ensure follow-up on open issues and communicate status updates to users.

Requirements:
• Proven experience in a help desk support or technical support role.
• Proficiency in Windows and Mac OS, Microsoft Office Suite, Jira and Service Now.
• Strong analytical skills and the ability to solve technical problems effectively.
• Excellent customer service skills with friendly and professional demeanor.
• Strong written and verbal communication skills to interact with users and team members.
• Associate or Bachelor’s in Information Technology, Computer Science. Additional technical certifications or degrees are a plus.

How will you make an Impact?

Must Have
• WINDOWS OPERATING SYSTEMS
• MICROSOFT OFFICE SUITE
• MAC
• JIRA

Success Profile

What makes you successful? Here are the traits we are looking for:
• CUSTOMER SERVICE
• RESPONSIBLE
• ACCURATE
• ANALYTICAL SKILLS
• FRIENDLY
• STRONG WRITTEN AND VERBAL COMMUNICATION

Education :
• ASSOCIATE DEGREE
• BACHELORS DEGREE

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