[Hiring] Credentialing and Enrollment Supervisor @BetterHelp

Role Description

As the Credentialing and Enrollment Supervisor at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. This role plays an integral part in improving how BetterHelp creates a more efficient, scalable, and partner-focused credentialing function by improving our interactions with both providers and delegated payers.

What will you do?
• Systems & Workflow Optimization
• Develop a deep understanding of credentialing system and team capabilities to improve efficiency, visibility, and operational effectiveness within our own team.
• Identify opportunities for process improvement and implement scalable solutions that streamline our internal and external communications with partners.
• Cross-Functional Leadership & Coordination
• Serve as a key representative of Credentialing and Delegated Credentialing across internal stakeholders, ensuring visibility and alignment.
• Build strong cross-functional relationships and improve coordination across teams.
• Establish clear ownership and collaboration models to ensure seamless execution across touch points.
• Data, Reporting & Insights
• Develop reporting and insights by leveraging data from multiple systems (e.g., Verifiable, Help Scout, Looker, and other tools).
• Analyze provider feedback and operational data to identify trends, surface opportunities, and inform decision-making.
• Translate data into clear, actionable insights that drive continuous improvement and influence business decisions.

What will you NOT do?
• You will NOT worry about "runway", "cash left", or "how much time we have until the next round".
• You will NOT be confined to your "job".
• You will NOT be bogged down by office politics, ego, or bad attitude.
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance.

Requirements
• 4+ years of experience, with at least 1 year in direct management.
• Supervisor level experience with a track record of leading and developing teams.
• Strong people management skills, with the ability to coach and support team members at different experience levels.
• Experience in healthcare operations or a related environment, with a general understanding of provider workflows and dynamics.
• Strong operational mindset with experience building or improving processes and systems.
• Proven ability to work cross-functionally and influence stakeholders.
• Comfortable navigating ambiguity and building within evolving or undefined areas.
• Analytical thinker with experience using data and reporting to inform decisions.

Benefits
• Remote work with regular in-person bonding experiences sponsored by the company.
• Competitive compensation.
• Holistic perks program (including free therapy, employee wellness, and more).
• Excellent health, dental, and vision coverage.
• 401k benefits with employer matching contribution.
• The chance to build something that changes lives – and that people love.
• Any piece of hardware or software that will make you happy and productive.
• An awesome community of co-workers.

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