Hiring || ServiceNow CMDB Developer - Remote

Summary:
The ServiceNow CMDB Developer plays a critical role in maintaining the accuracy, integrity, and governance of the Configuration Management Database (CMDB) within the ServiceNow platform. This individual is responsible for designing, developing, and optimizing the CMDB data model, ensuring seamless integration with Discovery, Service Mapping, and other key modules. By collaborating closely with IT operations, service owners, and infrastructure teams, the developer ensures that configuration items (CIs) are accurately tracked, relationships are properly defined, and data remains compliant with organizational standards. This role is essential for enabling reliable service management, incident resolution, change control, and reporting across the IT ecosystem.

Location: Remote
Responsibilities:

Design, develop, and maintain the CMDB data model to support evolving business and IT service requirements

Implement and manage ServiceNow Discovery and Service Mapping to automatically identify and populate CIs

Develop and maintain Business Rules, Script Includes, Workflows, and Flow Designer processes to enforce data integrity and automate CMDB operations

Ensure consistent data governance, compliance, and accuracy across the CMDB through regular audits and validation processes

Collaborate with IT teams to onboard new services, define CI hierarchies, and establish accurate CI relationships

Troubleshoot and resolve CMDB, Discovery, and integration-related issues in a timely and effective manner

Support audit requirements and reporting by delivering accurate, up-to-date configuration data

Requirements

4-9 years of total IT experience with 4+ years specifically in ServiceNow CMDB development and data modeling

Proven experience in designing and managing complex CMDB data models within ServiceNow

Strong proficiency in ServiceNow Discovery, Service Mapping, and integration technologies

Hands-on experience with Business Rules, Script Includes, Workflows, and Flow Designer

Demonstrated ability to ensure data integrity, governance, and compliance across the CMDB

Experience collaborating with cross-functional IT teams to drive CI onboarding and relationship mapping

Excellent problem-solving skills and ability to troubleshoot complex CMDB and discovery issues

Familiarity with ITIL practices and service management processes is highly desirable