Home-Based Client Experience Associate

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
Number of Openings: 1

The DCX Home-Based Client Experience Associate will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past.  You will be responsible for closely following the instructions and processes outlined by our client.  

The daily tasks will vary so it will be necessary to be very flexible in this position.  Other necessary characteristics of the job include having a strong attention to detail, the ability to work well with co-workers, and a desire to learn new work skills.  

REQUIRED CORE COMPETENCIES
Strong communication skills and a passion for customer service

Strong desire to go above and beyond to ensure client satisfaction

Ability to professionally communicate via phone, email, and in person

Ability to determine urgency in required situations and act accordingly

Willing to learn new skills

WHAT YOU WILL DO 
Serve as the main point of contact for customers on open orders and projects.

Maintain regular communication with customers regarding order status, shipments, backorders, and issue resolution.

Enter and manage Juniper sales orders (Shopify and offline) after customer approval, including processing changes as needed.

Purchase custom items and ensure order details are accurate before release.

Schedule shipments for non-install projects and provide tracking information to customers.

Work with Project Managers on installation-related projects to process order updates or corrections.

Send invoices and monitor payments to ensure deposits are received prior to shipment.

Coordinate with warehouse staff to schedule shipments and reduce preventable reschedules.

Follow up on punch list items and customer-reported issues until resolved.

Keep project information updated in company systems, so all departments have accurate, real-time visibility.

Answer inbound phone calls and respond to customer emails in a timely and professional manner.

Participate in regular check-ins with operations to review open orders and outstanding items.

Perform other duties as assigned by management.

WHAT WE LOOK FOR 
Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.  

Experience: 1-3 years of experience in client experience or project management roles preferred

Language Proficiency: Strong verbal, written, and English communication skills. 

Technical Skills: Proficient in both Microsoft and Google applications.

Industry-Specific Knowledge:
Experience with Shopify or similar e-commerce platforms preferred

WHAT WE OFFER 
Salary Range: Php 50,000 - Php 53,000 

Industry: Office Furniture and Fixtures Manufacturing  

Job Type: Full-time 

Work Shift: 8:00 AM - 5:00 PM CST (USA) 

Workdays: Monday through Friday (USA) 

BENEFITS OF WORKING WITH US
Industry-leading salary packages  

Permanent work-from-home setup  

Company equipment provided   

Internet stipends upon regularization  

HMO Coverage    

PTO credits and service incentive leaves  

Major spring and winter company live events  

Monthly employee appreciation virtual events  

Company-provided career skills training courses  

A company culture focused on your personal and professional growth 

WHO WE ARE 

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.  

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.  

If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! 
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!