Home-Based Front End Collections TM Specialist

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We're committed to bringing passion and customer focus to the business.
Number of Openings: 1

DCX is seeking a Home-Based Front End Collections TM Specialist to support a U.S.-based roofing partner by managing customer deposits, reviewing project documentation, and ensuring accurate collections throughout the sales process.
In this role, you will be responsible for reviewing customer files, insurance documents, and project details to determine required out-of-pocket expenses and collect deposits accurately. You will work closely with customers and internal teams to ensure projects move forward efficiently while maintaining a high level of professionalism and customer service. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys combining collections expertise with industry-specific knowledge.

REQUIRED CORE COMPETENCIES
Collections & Payment Management – Accurately calculates and collects required customer deposits while maintaining positive customer relationships.

Attention to Detail – Reviews customer files, contracts, and insurance documentation thoroughly to ensure accuracy and compliance.

Communication Skills – Communicates professionally and confidently with customers, insurance representatives, and internal teams.

Organization & Time Management – Effectively manages multiple customer accounts and deadlines in a fast-paced environment.

Customer Service Excellence – Provides a professional and positive experience while handling sensitive financial conversations.

WHAT YOU WILL DO
Review customer files, contracts, insurance documents, and project information to determine required deposits and out-of-pocket expenses

Contact customers to collect deposits and secure payments before project commencement

Verify payment amounts based on insurance coverage, project scope, and customer obligations

Maintain accurate records of customer communications, payment activity, and account status

Follow up on outstanding deposits and payment commitments in a timely manner

Collaborate with sales, project management, and operations teams to ensure smooth project progression

Resolve customer questions related to deposits, payments, and project financial requirements

Document collection activities and update internal systems with accurate account information

Monitor accounts and identify potential collection issues before they impact project timelines

Assist with reporting and tracking collection metrics as required

Perform additional collections and administrative support tasks as assigned

WHAT WE LOOK FOR
Education: Bachelor's degree in Business Administration, Finance, Accounting, or a related field preferred.

Experience:
2–4 years of collections, accounts receivable, customer service, or related experience

Previous construction industry experience required

Roofing industry experience strongly preferred

Language Proficiency: Excellent verbal and written English communication skills.

Work Schedule: Ability to work overnight or graveyard shifts in Philippine time or within U.S. operating hours.

Technical Skills:
Proficiency in Microsoft Office applications, particularly Excel and Outlook

Experience in maintaining accurate records and documentation

Familiarity with CRM systems and collections software

Industry-Specific Knowledge:
Ability to read and understand customer contracts, project documentation, and insurance paperwork

Understanding of insurance claim processes and customer out-of-pocket obligations

Experience with AccuLynx is a plus

Native or neutral English accent is highly preferred

Ability to learn roofing terminology and industry processes quickly

WHAT WE OFFER
Salary Range: PHP 40,000 – 43,000

Job Type: Full-time

Industry: Roofing / Construction

Work Shift: 8:00 AM – 4:00 PM CST (USA)

Work Days: Monday to Friday (USA)

BENEFITS OF WORKING WITH US
Industry-leading salary packages

Permanent work-from-home setup

Company equipment provided

Internet stipends upon regularization

HMO Coverage

PTO credits and service incentive leaves

Major spring and winter company live events

Monthly employee appreciation virtual events

Company-provided career skills training courses

A company culture focused on your personal and professional growth

WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!