HR Representative - Italian and French

Nordson, a global leader in precision technology, is seeking a highly motivated and talented HR Representative - Italian and French  to join our international HR Services EMEA team from Italy - remote based. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.  

Summary of the role 

You will provide human resources support to our internal customers in EMEA, you will focus on supporting languages in Italian, French, English, and may assist in additional activities translation support for policies and documentation.

Providing first line support to employees, managers and other customers, you will be processing day to day HR related inquiries and transactions received through various channels with a strong focus on excellent customer service.

You will use a Case Management tool to enter, track and respond to all activities efficiently, professionally and in a welcoming manner; deliver first call resolution and provide high quality customer support that meets expected service levels and business performance goals; proactively identify and recommend improvements on processes, procedures and system functionality as part of efforts on Continuous Improvement.

As our team member you will perform various HR tasks, including:

Pre-employment activities

Coordination of incoming and outgoing employee administration

Employee and HRIS Data administration

Employee issues/inquiries on benefits, HR policies, compensation etc.

Leave of absence and vacation administration

Training inquiries

Generation of HR related reports

Your Education and Experience:

Bachelor background in Human Resources or similar

minimum of 3 years’ related experience in a service environment, HR Shared Services or HR Operations experience preferred

Experience in a manufacturing environment beneficial

Knowledge of  Italian labor law required

Experience with case management system beneficial

Your Skills and Abilities:

Native or business level proficiency (verbal and written) in Italian and French