Hybrid Collections Account Representative

ARS National Services is seeking a Hybrid Collections Account Representative to join their team. The role involves handling customer calls, analyzing financial situations, and negotiating payment solutions while ensuring compliance and maintaining accurate records.

Responsibilities

• Handle inbound/outbound calls with empathy and confidence
• Analyze financial situations and offer tailored solutions
• Negotiate payment plans, settlements, and full repayments
• Stay sharp with quality and FDCPA compliance
• Keep accurate records and collaborate with team leads
• Engage with your team on camera during shifts

Skills

• High school diploma or GED
• Strong communication skills — assertive, clear, and professional
• Critical thinking + active listening
• Comfort with basic math (yes, you'll be working with percentages!)
• Basic computer skills & reliable high-speed internet
• Must pass background and drug screening
• Collections, sales, or call center experience

Benefits

• Full benefits (Medical, Dental, Vision, 401k)
• Paid Sick Time, Vacation Time, and 8 paid holidays

Company Overview