HyperCare Consultant - Azure AD
• Ensuring the best possible experience for users through efficient and personable communication.
• Supporting a mixed Windows and MacOS environment with a standard set of business-related peripherals to go along with them.
• Administration and upkeep of an Office 365 environment.
• Administration and upkeep of Active Directory via physical servers and Azure VMs.
• Intune Administration and upkeep.
• Keeping technical documentation up to date.
• Logging issues in company ticketing system.
• Following established MAC policies.
• Being Amazing!!!
- Active Directory Management:
- Design, implement, and manage Windows Active Directory environments, including domain controllers, Group Policy Objects (GPOs), and replication topology.
- Maintain and optimize Active Directory services, including DNS, DHCP, and AD Sites and Services.
- Manage and troubleshoot AD forests, domains, trusts, and OU structures.
- Ensure secure and compliant AD operations, implementing best practices for user and group management.
- Azure Active Directory:
- Manage and maintain Azure Active Directory, including user and group management, conditional access policies, and role-based access control (RBAC).
- Implement and support hybrid identity solutions, including Azure AD Connect, and manage synchronization and federation services.
- Configure and manage multi-factor authentication (MFA), single sign-on (SSO), and identity protection features in Azure AD.
- Monitor and troubleshoot Azure AD services and connectivity issues.
- Microsoft Certificate Authority:
- Design, deploy, and maintain Public Key Infrastructure (PKI) solutions using Microsoft Certificate Authority.
- Manage digital certificates, including issuance, renewal, and revocation processes.
- Ensure secure and compliant certificate management practices, including certificate templates, auto-enrollment, and key archival.
- Troubleshoot and resolve certificate-related issues for users and services.
- Azure Infrastructure as a Service (IaaS):
- Design and implement Azure IaaS solutions, including virtual networks, virtual machines, and storage accounts.
- Manage Azure resource groups, subscriptions, and billing.
- Configure and optimize Azure VM performance, security, and high availability.
- Implement backup and disaster recovery solutions in Azure.
- Monitor and maintain Azure IaaS environments, including performance tuning and cost optimization.
- Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Relevant certifications such as Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, or similar.
- Experience:
- Minimum of 3-7 years of experience managing Windows Active Directory environments.
- Proven experience with Azure AD and hybrid identity management.
- Hands-on experience with Microsoft Certificate Authority and PKI solutions.
- Strong background in Azure IaaS, including VM management, networking, and storage.
- Skills:
- Deep understanding of Active Directory architecture, replication, and security best practices.
- Proficiency in PowerShell scripting for automation and management tasks.
- Knowledge of network protocols, DNS, and TCP/IP fundamentals.
- Familiarity with cloud security principles and identity protection mechanisms.
- Excellent problem-solving skills and the ability to work independently and as part of a team.
- Strong communication and documentation skills.
- Experience with Azure DevOps and Infrastructure as Code (IaC) using ARM templates, Terraform, or similar tools.
- Knowledge of Microsoft Intune and endpoint management solutions.