IC Relations - Partner Scheduling Supervisor

At Veritext, we focus on the details – so legal teams can focus on the case. 

About the role:

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Partner Scheduling Supervisor (Digital Solutions), you will supervise all aspects of Partner Scheduling creating a positive experience for clients and subcontractors prior to proceeding taking place. 

What you'll get to do:

Ensure that the mission and goals of the Partner Scheduling team are achieved

Oversee the coordination of scheduling partners to assignments

Provide supervision and guidance to Partner Scheduling team and department colleagues

Execute procedures and policies of the department

Communicate regularly with other Partner Scheduling Managers, Directors and VPs

Onboard and support new vendors including Reporter Portal, job acceptance and submission and reporter pay questions

Ensure all vendor assignments have been made by Independent Contractors (IC) by 3pm local time day before proceeding

Ensure Quality Control check all assignments by the end of the day prior to proceeding to assure that: 

Every service requested has appropriate vendor assigned

Review orders and understand what is required by IC

Location is clear

Prior transcript is sent or provided via Veritext Portal

All assignments are confirmed by client

All assignments are confirmed by IC

Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met

Be accessible in the event of after-hour emergencies 

The kind of teammate we’re looking for:

4+ years of related experience

Court reporting industry experience preferred

Proficiency in MS Office required

Proficiency in relevant software packages and applications

Must possess excellent written and verbal communication skills

Customer service oriented with strong interpersonal skills

Dedicated professional with the ability to respond to requests promptly and accurately

Must be detail oriented, organized and be able to multi-task

Proactive and motivated with strong problem solving and follow up skills

Must be able to work both independently and with a team 

What’s in it for you:

Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insurance

Healthy work-life balance: remote work structure, paid time off, Paid Parental Leave, tuition reimbursement and more

Employee equity and referral programs: when we succeed, you succeed!

Extensive mental health and wellness benefits – to help you feel your best and thrive personally and professionally

Matched 401(k) to help you save for your future

Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in

Earned wage access: get a portion of the wages you earned prior to payday

Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth

Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!

About Veritext:

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. 

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard.

As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.