Identity Services Engineer III

About Us

Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance.

Grypho5 is one of four battalions fighting threat actors on the front lines of the global cyber war. As part of The World’s First Civilian Cybersecurity Force, Grypho5 specializes in comprehensive, security-based managed solutions using real-time, proprietary threat intelligence to ensure an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack.

About This Position

The Managed Identity III role will be principally responsible for managing and maintaining the operational readiness of email and identity solutions. This role will report to the Support Services Manager and is 100% remote.

An ideal candidate will be able to:

Perform engineering tasks to maintain full operational readiness of identity solutions

Handle client incidents and escalations

Install, configure, and audit identity solutions

Key Responsibilities:

Perform engineering tasks in support of identity protection services

Handle client satisfaction escalations and incidents

Install, configure, and audit identity protection platforms and applications

Review and consult on product, solution, and client change control requests

Understand the client’s end goals and help create a plan to achieve them

Perform other tasks as needed to support Identity Protection Practice Group initiatives

Participate in an on-call rotation

Preferred Skills:

Demonstrated practical expertise in Active Directory, Microsoft Exchange, Microsoft O365 security controls, Azure Cloud Services Entra ID, CrowdStrike Identity Protection, Enzoic, Intune, eSentire, and Mimecast

Experience with hybrid environments/Entra ID Connect installation and support

Experience with MDM solutions and support

Microsoft Intune is a plus

Experience with MFA product deployments and support

DUO/Microsoft Authenticator desired

Experience with Azure Computer is preferred

Ability to maintain accurate time entries and documentation of work within the company’s ticketing system on a daily basis

Communicate effectively in any form or medium

Manage dynamic and competitive priorities

Organize complex technical tasks for multiple clients at once

Conversant with information technology and managed services best practices

Experience with service delivery in a managed services practice organization

Server, network, storage, and/or security support experience

Practical application of InfoSec principles

Qualifications

3-to-5 years of cyber security identity experience

Bachelor’s degree in information technology or a related field, or an equivalent work history

Microsoft Active Directory and Exchange, Azure, AWS, and/or Mimecast are highly desired

Industry certifications in Microsoft, Citrix, and VMware desired

Experience working for and within IT for the legal industry

Experience in large-scale service delivery

This position requires a CJIS clearance. 

Why work for us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

Internal and external learning & development opportunities, including career advancement

Scheduled & flexible PTO programs

Family friendly programs- Care packages

Regular team building events

Competitive compensation & benefits including:

Private health insurance

Mental health and wellness programmes

Company-matched pension scheme

Life insurance and income protection insurance

Monthly fitness/gym membership allowance

Join the world's first Civilian Cybersecurity Force and take your career to the next level!