Immediate Hiring: Virtual Customer Service Associate
workwarp is actively recruiting for the role of Virtual Customer Service Associate! This position is based in Remote and we are looking to fill it quickly. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.
Description:
Fully remote position
Help people by taking calls and understanding customers needs
Create positive experiences for members as part of the Customer Experience team
Requirements:
1+ yr Call Center experience
Answer incoming phone calls throughout scheduled shift
Assisting customers with healthcare claims and enrollment
A warm and friendly approach developing a good rapport with a caller
Must be able to de-escalate and manage difficult calls
Must strive to be professional, level-headed, to provide consistent, high-quality customer support
Calls require excellent listening skills, research and attention to detail
Up to 12 applications on one call
Strong navigation skills, quickly transition from one task to another
Proficient with dual monitors
Excellent communication skills
Minimum 25 WPM typing
Keyboard shortcut knowledge
High school diploma, GED
Must reside in the US
Successfully complete the mandatory paid 4-week training with 100% attendance
Benefits:
Flexible scheduling
Work-from-home opportunities
Paid training
Paid orientation and mandatory events
Direct deposit payments Apply Job!
Don't Hesitate, Apply!
Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!