Implementation Customer Success Manager, North America

Who We're Looking For

We're seeking an experienced and detail-oriented Implementations CSM to be our first Customer success team member in the North America region.

Based in Vancouver, BC This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients across North America

Responsibilities

• Lead end-to-end presales and implementation projects for new customers in the Americas, from kick-off to go-live

  Develop and execute detailed project plans tailored to each customer's needs

  Configure the CorePlan platform to meet specific customer requirements

  Conduct thorough data migration and validation processes

  Design and deliver customised training programs for various user roles

  Manage project timelines, milestones, and resources to ensure on-time, successful deployments

  Collaborate virtually with our global team to address customer-specific needs

  Create and maintain implementation best practices and playbooks for the region

  Provide post-implementation support to ensure smooth adoption and resolve any issues

  Conduct regular check-ins and health checks with assigned accounts

  Work autonomously while maintaining strong communication with the core team

    Qualifications and Fit

  • Bachelor's degree in Business, Computer Science, Engineering, or related field

    3-5 years of experience in customer success, project management, or consulting, preferably in a SaaS environment

    Proven track record of successfully implementing complex software solutions

    Strong project management skills with ability to manage multiple implementations simultaneously

    Excellent communication and presentation skills, with the ability to engage stakeholders at all levels

    Technical aptitude with the ability to quickly learn and become proficient in new technologies

    Experience working in a global team environment and collaborating across time zones

    Problem-solving mindset with a talent for finding creative solutions to customer challenges

    Experience with CRM and project management tools

    Experience in mining industry will be helpful but not necessary

    Spanish language skills is a bonus!

     What Sets This Role Apart

    • First Customer Success hire in the Americas region, pioneering our expansion

      Direct reporting line to the C-suite

      Opportunity to shape implementation processes for a growing market

      Potential to build and lead a regional team as we expand

      Why Join CorePlan?

      CorePlan is not just your average mining software company. We are one of Mining’s few modern tech companies and the only one that's shaking up the mining industry with our cutting edge digital operations platform.

      We've replaced outdated paper and spreadsheet systems with a seamless, collaborative solution that's already winning over customers in Australia and around the world. Based in Perth, we're on a mission to modernize the mining industry, and we're gaining momentum.

      We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of software for mining.

      If you're ready to make your mark in a tech-forward company, apply today and become a part of the CorePlan Crew!

      ❣️ Recruitment Agencies

      We love your hustle and would love to work with you - however we are not engaging any currently. If you would like to register your interest in working with us please email sachee@careers.coreplan.io