Implementation Manager | Commercial

About Ramp

At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. But we’re not just building features powered by AI. We’re building a platform where agents can chase receipts, close books, flag risks, and surface insights. This enables teams to reclaim their time and reinvest in what matters.

More than 40,000 businesses, from family-owned farms to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.

Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, among others, in addition to 100+ angel investors who have been founders or executives of leading companies.

Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

Implementation Specialists at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Implementation organization and define the customer strategy that fuels our growth.

What You'll Do

• Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices

  Work with new customers to deeply understand their current work flow, pain points, and obstacles to full rollout

  Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative

  Become an expert in the full range of integration and configuration options for Ramp’s suite of products

  Partner closely with the product team to ensure customer feedback is reviewed and prioritized

  Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

  What You Need

  • Minimum 3 years of experience in customer success, account management, or product operations experience in a B2B organization

    Exceptional project management and time management skills

    Excellent verbal and written communication skills

    Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively

    Proven track record of exceeding quota and/or outperforming key target metrics

    Ability to anticipate customers’ needs and position product solutions accordingly

    High adaptability and ability to thrive in a fast paced environment

    Nice to Haves

    • Bachelor’s degree from an accredited university

      Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

      Experience with financial services sales

      Experience at a high-growth startup

      Benefits (for U.S.-based full-time employees)

      • 100% medical, dental & vision insurance coverage for you

        Partially covered for your dependents

        One Medical annual membership

        401k (including employer match on contributions made while employed by Ramp)

        Flexible PTO

        Fertility HRA (up to $5,000 per year)

        WFH stipend to support your home office needs

        Wellness stipend

        Parental Leave

        Relocation support to NYC or SF (as needed)

        Pet insurance

        Referral Instructions

        If you are being referred for the role, please contact that person to apply on your behalf.

        Other notices

        Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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