Implementation Specialist

OVERVIEW

The Implementation Specialist provides technical assistance and implementation support for a large, multi‑state behavioral health data collection and reporting program. This role works directly with state substance use and mental health agencies to support data-related activities, assist with system and process adoption, and help identify and resolve routine implementation issues. Implementation Specialists are assigned by region, with one position supporting each U.S. Department of Health and Human Services (HHS) Region. Positions will be filled in Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Dallas, TX; Kansas City, MO; Denver, CO; San Francisco, CA; and Seattle, WA.

DUTIES

Organize and provide technical assistance to state substance use and mental health agencies related to behavioral health data collections, reporting processes, and related systems

Design and implement intensive training and technical assistance plans, including plans for site visits

Conduct needs assessments and develops individualized and large group technical assistance plans based on the outcome of the assessment

Support implementation activities across the assigned region, including coordination with state contacts and internal project staff

Respond to routine questions from state partners regarding data submission processes, schedules, and required procedures

Assist states with understanding and following standardized data collection and reporting guidelines

Track milestones, implementation status, issues, and follow-up actions within assigned region

Participate in regular project calls, training, and internal coordination meetings

Prepare and contribute to quarterly summaries and status updates

Maintain clear documentation of technical assistance activities and implementation support provided

Follow established project procedures related to data confidentiality, quality assurance, and system use

Perform other implementation and support duties as assigned by project leadership

MINIMUM QUALIFICATIONS

Master's degree in public health, social sciences, health administration, or a related field

At least five years of experience supporting or implementing healthcare, behavioral health, public health, or human services projects

Knowledge of implementation science and experience designing engaging presentations and training materials for varied audiences

Experience providing technical assistance, coordination, or implementation support to external partners, such as state agencies, Federal or State Government grantees, or service organizations

Experience conducting site visits to gather information and provide training and technical assistance

Experience using technical assistance tracking tools

Strong written and verbal communication skills

Ability to manage multiple tasks and priorities in a structured project environment

Comfort working with standard office and collaboration tools (e.g., Microsoft Word, Excel, email, virtual meeting platforms)

Ability to travel locally and within region, as needed

PREFERRED QUALIFICATIONS

Experience working with Federal Government grantees, state-level behavioral health, healthcare, or public health programs

Familiarity with multi-state or national data collection or reporting initiatives

Strong presentation and public speaking skills

Salary Range: $70,000 to $95,000 per year depending on experience and geographic location

For a complete listing of benefits, please visit our careers page at www.hendall.com/careers

Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.