Implementation Tech
AirLife is dedicated to improving the quality of every breath and is a premier manufacturer of high-quality breathing consumables. The Implementation Tech is an entry-level, field-based role responsible for supporting product installations and conversions in hospital environments, requiring extensive travel to customer sites for hands-on implementation and support.
Responsibilities
- Perform hands-on product installations, device setup, and on-site support during product conversions within hospital settings
- Assist the Implementation, Clinical, and Sales teams in executing customer implementation plans
- Conduct basic technical troubleshooting on-site and escalate issues as needed
- Track progress against implementation milestones and communicate updates to internal stakeholders
- Support the AirLife clinical team by helping prepare equipment and materials for in-servicing and training sessions
- Provide clear, professional communication with hospital staff throughout the implementation process
- Assist with preparing reports, documentation, and follow-up materials after each customer visit
- Identify and communicate opportunities for product standardization and process improvements
- Collaborate with Marketing, Sales, and Implementation teams to ensure successful execution of customer agreements
- Represent AirLife in a professional manner while traveling and working on-site with customers
- Special projects, as required and as time allows
Skills
- Strong interpersonal and communication skills; comfortable interacting with hospital staff, patients, and internal teams
- Ability to learn and understand medical device workflows and product functionality
- Solid analytical and problem-solving skills; able to interpret technical or logistical information
- Comfortable working in fast-paced clinical environments
- Ability to work independently while managing on-site tasks and timelines
- Strong organizational skills with high attention to detail
- Willingness and ability to travel 100% of the time (including overnight travel)
- Ability to lift and move equipment as required for installation tasks
- Comfort navigating hospital environments and adhering to clinical safety standards
- Willingness to become credentialed to enter hospital environments
- Proximity to a major airport
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's or Associate degree preferred (Healthcare, Business, Biomedical Engineering, Life Sciences, or related fields)
- Internship or project experience in healthcare, lab, clinical environment, or technical fieldwork is a plus, but not required
Benefits
- All work-related travel expenses are fully covered.
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