In-Account Business Development Director (Senior Account Director)
- This position reports to the VP, Account Management
- Base salary: $130,000–$152,000
- On-Target Earnings (OTE): $200,000–$242,000
- Commission: $70,000–$90,000 annually at 100% of quota; uncapped commission potential
- Generate a robust pipeline that leads to closing $7M+ in new revenue within 12 months across an existing portfolio and newly signed clients.
- Proactively identify areas of opportunity within accounts, lead the complete sales cycle from discovery and rigorous qualification through to pitch, strategic pricing, proposal, negotiation, and close.
- Maintain clean, accurate forecasting and pipeline hygiene in Salesforce.
- Shape deal strategy, pricing, and scope for high-value digital and AI engagements.
- Navigate objections, procurement hurdles, and ambiguity with confidence.
- Translate AI and digital capabilities into measurable business impact using value-selling methodologies.
- A thought leader who guides clients through practical AI integration across marketing, content, IT, and digital operations.
- Position AI, digital experience, and modernization as business imperatives.
- Build compelling value narratives tied to ROI, risk reduction, speed, and competitive advantage.
- Translate complex technology concepts into clear executive-level business cases.
- Build deep relationships with Senior and C-Suite stakeholders within accounts.
- Serve as a primary point of escalation, balancing client needs with internal delivery realities.
- Partner closely with delivery, strategy, and leadership teams to ensure successful outcomes.
- Represent Phase2 at industry events and maintain an active, credible thought leadership presence.
- Travel to client sites, internal offices, or industry events as needed (typically up to 20%).
- Collaborate with cross-functional teams to shape and deliver solutions that drive measurable value.
- Champion client successes internally by ensuring visibility across teams and leadership.
- Support marketing in developing case studies and thought leadership, highlighting client impact.
- Maintain strong leadership presence within accounts by positioning forward-looking, strategic work that aligns with where the market is headed.
- Collaborate with platform and technology partners to identify and pursue co-selling opportunities.
- Contribute to a culture of performance, knowledge-sharing, and sales excellence.
- This role requires real consultative digital sales experience.
- 10+ years in client-facing sales roles at a digital agency, consultancy, or transformation-led firm
- Proven success in selling complex digital services or solutions
- Success in overseeing client portfolios contributing $7–10 million in revenue annually.
- Ability to generate $7M+ in sales, including expansions and renewals, within the assigned portfolio within 12 months.
- Strong understanding of digital experience, platforms, and AI-enabled solutions.
- Comfort operating in ambiguity and shaping solutions collaboratively with clients.
- Experience influencing senior executives through insight.
- Experience navigating legacy systems, organizational resistance, and competing priorities.
- Ability to clearly generate buyer demand and articulate why clients need to act now.
- Demonstrated use of AI in your own workflow and client conversations.
- Experience in regulated industries (e.g., healthcare, pharma, wellness, financial services).
- Familiarity with platforms like Drupal, Acquia, Adobe Experience Cloud, Optimizely, or similar DXPs.
- Demonstrated thought leadership (e.g., panels, blog posts, speaking engagements) in AI or digital transformation.
- You consistently hit or exceed $7M+ in annual sales
- Your pipeline is active, qualified, and forecastable
- Clients see you as a strategic partner, not a vendor
- You’re shaping client roadmaps and influencing long-term investment decisions
- You’re trusted internally to handle the most complex, high-stakes opportunities
- Frequently remain in a stationary position, often standing or sitting for prolonged periods of time.
- Occasional adjusting or moving of light objects up to 20 pounds in all directions.
- Continuous communication on live video chats, calls, and through emails and messaging platforms for the purpose of exchanging information.
- Continuous repetitive movements that may include the wrists, hands, and/or fingers.
- Travel, sometimes frequent, is expected.
- Comprehension - Must continuously be able to understand direction and adhere to established procedures. Must also be able to gather information from clients and employees and synthesize this information in a meaningful way. May also be responsible for making improvements or recommendations to existing procedures.
- Organization - Must continuously be able to gather and classify information, store information learned from conversations and communications, and be able to quickly recall, interpret, and explain information.
- Reasoning and Decision Making - Must continuously use logic to analyze and interpret information, and prioritize.
- Communication - Must continuously express or exchange ideas and meaning with employees and clients.
- Resilience - Must continuously adapt well in the face of workplace stressors.
Phase2 is an Equal Opportunity Employer and complies with all applicable laws regarding non-discrimination and affirmative action. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected status. We are committed to providing reasonable accommodations to applicants with disabilities throughout the recruitment process.