In-House AI Programmer / Developer (URGENT HIRING)

Company: Ascension Business Solutions
 Position: AI Programmer / Developer
 Department: MIS / Technology / AI Innovation
 Employment Type: Full-Time
 Work Setup: Remote / Hybrid / In-House
 Reports To: General Manager / MIS Manager / AI Project Lead

About the Role
Ascension Business Solutions is looking for an in-house AI Programmer / Developer who will help design, build, integrate, and maintain AI-powered solutions for our business operations and client services.

This role will focus on supporting our company’s AI initiatives, including Voice AI, workflow automation, system integrations, client-facing AI tools, internal productivity systems, and AI-assisted service delivery. The ideal candidate should have strong programming skills, problem-solving ability, and the capability to turn business requirements into working technical solutions.

This is a key role in helping the company improve efficiency, service quality, scalability, and cost-effectiveness through AI and automation.

Job Description
The AI Programmer / Developer will be responsible for developing and supporting AI-based tools, automation systems, and integrations that will help improve our internal operations and client service delivery.

The role includes working closely with leadership, operations, MIS, training, sales, and client success teams to understand business needs and convert them into technical solutions.

This position will support projects such as:

Voice AI for after-hours and virtual receptionist services

AI call handling and call routing workflows

AI-assisted intake, scheduling, and escalation systems

CRM and client system integrations

Automated reporting and dashboards

Internal workflow automation

AI knowledge bases and training support tools

API integrations between platforms

Scope of Work
The AI Programmer / Developer will help with the full development cycle of AI and automation projects, including:

1. Requirement Gathering

Work with leadership and department heads to understand business problems and project goals.

Translate operational requirements into technical specifications.

Identify opportunities where AI, automation, or integrations can improve efficiency

2. AI Project Development

Build and customize AI-powered workflows, tools, and applications.

Support Voice AI development, including call flows, prompts, integrations, and logic design.

Assist in building AI agents for internal and client-facing use cases.

3. System Integration

Connect AI platforms with existing business tools such as CRM, scheduling software, communication platforms, ticketing systems, dashboards, and client systems.

Build and maintain API integrations.

Ensure data flows correctly between systems.

4. Automation Development

Create automations that reduce manual work across operations, sales, training, HR, finance, and client support.

Develop scripts, workflows, and tools to improve process speed and accuracy.

Support reporting automation and data processing.

5. Testing and Quality Assurance

Test AI workflows, automations, integrations, and applications before deployment.

Identify bugs, errors, and workflow gaps.

Conduct user acceptance testing with internal teams.

Ensure systems perform reliably before going live.

6. Maintenance and Support

Monitor deployed AI tools and integrations.

Troubleshoot technical issues.

Update workflows, prompts, logic, and integrations as business needs change.

Provide technical support to internal users.

7. Documentation

Create technical documentation, workflow maps, SOPs, and system guides.

Document APIs, automation logic, configuration steps, and troubleshooting procedures.

Maintain version control and development records.

8. Compliance and Data Security

Ensure AI tools and integrations follow company data privacy and security standards.

Support HIPAA-conscious workflows when handling client or patient-related information.

Apply secure development practices when working with sensitive data.

Key Responsibilities

Develop AI-powered tools, workflows, and system integrations.

Support the buildout of Voice AI solutions for after-hours, intake, scheduling, and receptionist services.

Create and maintain API integrations between AI platforms and business systems.

Build automation scripts and internal tools to improve operational efficiency.

Work with operations and leadership to translate business requirements into technical solutions.

Configure, test, and optimize AI call flows, prompts, routing rules, and escalation logic.

Troubleshoot issues related to AI workflows, automation, and integrations.

Maintain clean technical documentation and process guides.

Support pilot testing, deployment, and continuous improvement of AI projects.

Ensure developed solutions are scalable, secure, and aligned with business objectives.

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related field.

At least 2–4 years of experience in software development, programming, system integration, or automation.

Strong knowledge of at least one or more programming languages such as:

Python

JavaScript / TypeScript

Node.j

PHP

Java

C#

Experience working with APIs, webhooks, databases, and third-party system integrations.

Basic understanding of AI tools, automation platforms, or chatbot/voicebot systems.

Ability to analyze business processes and convert them into technical workflows.

Strong problem-solving and debugging skills.

Good documentation and communication skills.

Ability to work independently and manage multiple projects. 

Preferred Qualifications

Experience with Voice AI, conversational AI, chatbots, or AI agents.

Experience with platforms such as:

Retell AI

OpenAI / ChatGPT API

Twilio

GoHighLevel

Zapier

Make

Google Workspace APIs

CRM platforms

Scheduling or healthcare/homecare software

Experience building dashboards, reporting tools, or workflow automation systems.

Familiarity with cloud platforms such as AWS, Google Cloud, Azure, or similar.

Experience with databases such as MySQL, PostgreSQL, MongoDB, or Firebase.

Knowledge of HIPAA, data privacy, or secure handling of sensitive information is a plus.

Experience working with operations, BPO, healthcare, homecare, or virtual assistant services is a plus.

Technical Skills
The ideal candidate should have experience or familiarity with:

API integration

Webhook configuration

Backend development

Workflow automation

AI prompt configuration

Database management

System testing

Debugging and troubleshooting

Cloud-based tools

Git or version control

Basic frontend development

Technical documentation

Scope of Responsibilities by Project Area

1. Voice AI Development

Build and configure AI voice workflows.

Design call flow logic for different client scenarios.

Support AI handling for intake, scheduling, call routing, FAQs, and escalation.

Test AI call behavior and improve accuracy.

Coordinate with operations to ensure AI responses align with service standards

2. CRM and System Integration

Integrate AI tools with CRM, communication tools, and internal platforms.

Ensure proper data capture from AI interactions.

Automate lead creation, ticket creation, call summaries, and follow-up tasks.

Support integration between AI platforms and GoHighLevel or similar systems.

3. Internal Automation

Build automations to reduce repetitive admin work.

Create tools for reporting, monitoring, and performance tracking.

Support process automation for operations, sales, training, HR, and finance.

4. Data and Reporting

Create automated reports and dashboards.

Extract and process data from different systems.

Help leadership monitor AI performance, call outcomes, service quality, and cost savings.

5. Testing and Deployment

Conduct technical testing before launch.

Support pilot implementation with selected clients.

Monitor performance after deployment.

Fix issues and improve system reliability.

Key Deliverables

The AI Programmer / Developer will be expected to help produce:

Working AI voice call flows

AI workflow logic and prompt structures

API and webhook integrations

Internal automation tools

Technical documentation

Testing reports

Deployment plans

System troubleshooting guides

AI performance dashboards

Success Measures
Success in this role will be measured by:

Timely delivery of AI and automation projects

Accuracy and reliability of developed systems

Reduction of manual work through automation

Successful AI pilot implementation

Improved operational efficiency

Reduced system errors or workflow gaps

Strong documentation and handover quality

Positive feedback from internal users and project stakeholders

Ideal Candidate Profile
We are looking for someone who is not just a programmer, but also a problem solver.
The ideal candidate is someone who can understand business operations, identify inefficiencies, and build practical technical solutions. This person should be comfortable working in a fast-moving environment, testing new technologies, and helping the company build scalable AI-powered services.