Inbound Answering Service Operator - Part-time
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h4Job Details/h4
divstrongJob Location/strong: nbsp;nbsp;nbsp;Dayton Recruiting - Dayton, OH/div
divstrongSalary Range/strong: nbsp;nbsp;nbsp;Undisclosed/div
/div
h4Description/h4pspanspanspanspanAs an Inbound Answering Service Operator for CMS, you will be representing over 2500 businesses helping callers with routine and emergency situations. There is no selling or telemarketing involved. You will help callers in the Medical Industry, Attendance Lines, Property Management, Manufacturing, Order Entry, and more. Clients you will represent include but are not limited to, OhioHealth, Coca-Cola, Ohio Department of Health, and Enhabit./span/span/span/spanbr /
/p
pspanspanspanspanWe are seeking an Inbound Answering Service Operator to join our team in Ohio and Nevada. These are self-motivated, respectful, and reliable candidates. With just the right combination of actively listening and critically thinking, they can swiftly assess a situation and capture every detail. Challenges and uncertainties are constant companions, but with their thick skin and resilience, they can adapt to the ever-changing dynamics of customer interactions. Sympathy and Empathy come naturally to an Inbound Answering Service Operator to ensure distress customers leave each call with their concerns addressed and spirits lifted./span/span/span/spanbr /
/p
pspanspanspanstrongspanAdditional Info:/span/strong/span/span/span/p
ul
lispanspanspanspanWork at Home /span/span/span/span/li
lispanspanspanspanPerformance and Attendance based Bonus structure/span/span/span/span/li
lispanspanspanspanThorough, Paid Training/span/span/span/span/li
lispanspanspanspanOvertime /span/span/span/span/li
lispanspanspanspanPaid Time Off /span/span/span/span/li
/ul
pspanspanspanstrongspanFull Job Description/span/strong/span/span/spanbr /
spanspanspanstrongspanAnswering Service –/span/strong/span/span/span/p
ul
lispanspanspanspanAnswers inbound calls from a variety of industries /span/span/span/span/li
lispanspanspanspanServes callers by following client direction and reference FAQ pages to answer questions/span/span/span/span/li
lispanspanspanspanGuides caller through decision making to ensure messages are relayed to the correct client/department/representative/span/span/span/span/li
/ul
pspanspanspanstrongspanData Entry -/span/strong/span/span/span/p
ul
lispanspanspanspanInput information quickly and accurately based on client provided scripting/span/span/span/span/li
lispanspanspanspanSelect appropriate call types to ensure proper relay of messages/span/span/span/span/li
/ul
pspanspanspanstrongspanMessage Relay -/span/strong/span/span/span/p
ul
lispanspanspanspanDispatch messages to the appropriate contact based on client instructions/span/span/span/span/li
lispanspanspanspanAnswer client contacts requesting information on existing messages/span/span/span/span/li
lispanspanspanspanNotate/update accounts according to client request/span/span/span/span/li
/ul
pspanspanspanstrongspanThis job is:/span/strong/span/span/span/p
ul
lispanspanspanspanA good fit for applicants with related experience in call center, medical industry, or customer service /span/span/span/span/li
lispanspanspanspanA good fit for applicants that are proficient in computer operations and familiarity with various software applications/span/span/span/span/li
lispanspanspanspanA good fit for applicants seeking reliable, long term employment/span/span/span/span/li
lispanspanspanspanA good fit for applicants who are task/detail oriented/span/span/span/span/li
/ulh4Qualifications/h4brpRequired Qualifications:/p
ul
li
pHigh school diploma, GED/p
/li
li
pAbility to commit to a minimun of 20 hours per week /p
/li
li
pMust commit to working one weekend day per week /p
/li
li
pAbility to pass a criminal background check successfully/p
/li
li
pProficiency in computer operations/p
/li
li
pComputer equipment, if interested in remote work/p
/li
li
pRelated work experience/p
/li
li
pExcellent verbal and written communication skills/p
/li
li
pAbility to meet physical job requirements (90% of shift confined to workstation)/p
/li
li
pAbility to type 35 WPM/p
/li
li
pMust reside in Ohio or Nevada/p
/li
liWE EMBRACE DIVERSITY TO ITS FULLEST. Applicants are evaluated on qualifications and ability without regard to sex, race, color, religion, nation origin, disability, genetic information, or protected veteran status./li
/ul
div
h4Job Details/h4
divstrongJob Location/strong: nbsp;nbsp;nbsp;Dayton Recruiting - Dayton, OH/div
divstrongSalary Range/strong: nbsp;nbsp;nbsp;Undisclosed/div
/div
h4Description/h4pspanspanspanspanAs an Inbound Answering Service Operator for CMS, you will be representing over 2500 businesses helping callers with routine and emergency situations. There is no selling or telemarketing involved.
You will help callers in the Medical Industry, Attendance Lines, Property Management, Manufacturing, Order Entry, and more. Clients you will represent include but are not limited to, OhioHealth, Coca-Cola, Ohio Department of Health, and Enhabit./span/span/span/spanbr /
/p
pspanspanspanspanWe are seeking an Inbound Answering Service Operator to join our team in Ohio and Nevada. These are self-motivated, respectful, and reliable candidates. With just the right combination of actively listening and critically thinking, they can swiftly assess a situation and capture every detail. Challenges and uncertainties are constant companions, but with their thick skin and resilience, they can adapt to the ever-changing dynamics of customer interactions. Sympathy and Empathy come naturally to an Inbound Answering Service Operator to ensure distress customers leave each call with their concerns addressed and spirits lifted./span/span/span/spanbr /
/p
pspanspanspanstrongspanAdditional Info:/span/strong/span/span/span/p
ul
lispanspanspanspanWork at Home /span/span/span/span/li
lispanspanspanspanPerformance and Attendance based Bonus structure/span/span/span/span/li
lispanspanspanspanThorough, Paid Training/span/span/span/span/li
lispanspanspanspanOvertime /span/span/span/span/li
lispanspanspanspanPaid Time Off /span/span/span/span/li
/ul
pspanspanspanstrongspanFull Job Description/span/strong/span/span/spanbr /
spanspanspanstrongspanAnswering Service –/span/strong/span/span/span/p
ul
lispanspanspanspanAnswers inbound calls from a variety of industries /span/span/span/span/li
lispanspanspanspanServes callers by following client direction and reference FAQ pages to answer questions/span/span/span/span/li
lispanspanspanspanGuides caller through decision making to ensure messages are relayed to the correct client/department/representative/span/span/span/span/li
/ul
pspanspanspanstrongspanData Entry -/span/strong/span/span/span/p
ul
lispanspanspanspanInput information quickly and accurately based on client provided scripting/span/span/span/span/li
lispanspanspanspanSelect appropriate call types to ensure proper relay of messages/span/span/span/span/li
/ul
pspanspanspanstrongspanMessage Relay -/span/strong/span/span/span/p
ul
lispanspanspanspanDispatch messages to the appropriate contact based on client instructions/span/span/span/span/li
lispanspanspanspanAnswer client contacts requesting information on existing messages/span/span/span/span/li
lispanspanspanspanNotate/update accounts according to client request/span/span/span/span/li
/ul
pspanspanspanstrongspanThis job is:/span/strong/span/span/span/p
ul
lispanspanspanspanA good fit for applicants with related experience in call center, medical industry, or customer service /span/span/span/span/li
lispanspanspanspanA good fit for applicants that are proficient in computer operations and familiarity with various software applications/span/span/span/span/li
lispanspanspanspanA good fit for applicants seeking reliable, long term employment/span/span/span/span/li
lispanspanspanspanA good fit for applicants who are task/detail oriented/span/span/span/span/li
/ulh4Qualifications/h4brpRequired Qualifications:/p
ul
li
pHigh school diploma, GED/p
/li
li
pAbility to commit to a minimun of 20 hours per week /p
/li
li
pMust commit to working one weekend day per week /p
/li
li
pAbility to pass a criminal background check successfully/p
/li
li
pProficiency in computer operations/p
/li
li
pComputer equipment, if interested in remote work/p
/li
li
pRelated work experience/p
/li
li
pExcellent verbal and written communication skills/p
/li
li
pAbility to meet physical job requirements (90% of shift confined to workstation)/p
/li
li
pAbility to type 35 WPM/p
/li
li
pMust reside in Ohio or Nevada/p
/li
liWE EMBRACE DIVERSITY TO ITS FULLEST. Applicants are evaluated on qualifications and ability without regard to sex, race, color, religion, nation origin, disability, genetic information, or protected veteran status./li
/ul
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