Incident and Problem Management Analyst - AGUH INC

We are looking for an experienced Incident and Problem Management Analyst to join a high-impact enterprise IT operations team. This role requires strong technical understanding and experience driving resolution and improvement across infrastructure services.

Required Skills:

• 5+ years of hands-on experience in incident and problem management, including root cause analysis and resolution

  Knowledge of infrastructure technologies: servers, databases, networks, storage

  Experience using ITSM platforms, especially ServiceNow

  Strong experience in workflow automation, ticket triage, and SLA management

  2+ years of experience in cloud management and compliance

  ITIL certification (Foundation v2 or v3) preferred

  Proven skills in process improvement, KPI tracking, and business impact analysis

  Ability to communicate clearly with both technical and non-technical teams

  Strong leadership and stakeholder management abilities

  Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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  • Dice Id: 91164553
  • Position Id: 8759183