Incident Manager

Join us as an Incident Manager

We’ll look to you to join our team and take responsibility for one of our key divisions.
You’ll be working collaboratively with business and wider Technology teams
Join a supportive and cooperative environment, where we take a real interest in your professional development

What you'll do

We are seeking a highly skilled and experienced Incident Manager to join our team and take responsibility for one of our key divisions. This role requires a great communicator adept at stakeholder communications at all levels, experienced in dealing with clients, regulators, third-party vendors, and payment schemes. The candidate should have experience in handling all types of incidents, including major incidents. This role requires to be part of a shared 24/7 on-call rota. 

Additionally, you’ll be:

Facilitating incidents by providing support for domain leaders, ensuring timely resolution of incidents, minimising impact on services,  maintaining accurate records and ensuring timely and effective communication of status to clients and stakeholders 
Facilitating the Post Incident Review process to assist the timely identification of root causes of incidents and implementation of solutions to prevent recurrence, ensuring  continuous improvement 
Supporting analysis of incident data by  ensuring accurate records relating to  incident data are gathered, reviewed and maintained 
Collaborating with Engineering, Product, Operations and other departments to provide first class, fit for purpose incident management support 
Providing insight and input on how to improve any incident management processes via automation
Handling high-pressure, time-critical situations in a calm, measured and constructive way, thinking critically to assess impact and communicate status to various stakeholders 

The skills you'll need

We’re looking for someone with proven experience in a similar role within a technology organisation. You'll have excellent communication and stakeholder management skills.

Additionally, you’ll need:

Experience dealing with clients, regulators,  third-party vendors, and/or payment schemes
Ability to cultivate and maintain strong, effective internal and external working relationships
Strong analytical and problem-solving  skills and ability to handle high-pressure situations and make critical decisions 
Experience handling all types of incidents,  including major incidents 
This role requires to be part of a shared  24/7 on-call rota 
Hours
35

Job Posting Closing Date:
04/06/2026

Ways of Working:Remote First