IND_53910903_Travel Consultant III

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Travel Consultant, ERM

Full time, Mumbai, India

The Travel Consultant, ERM is responsible for accurately and efficiently handling incoming contacts requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. You will provide exceptional service which exceeds client expectations and effectively manage and control all facets of travel arrangements, as requested by our clients.

As a Travel Consultant, ERM, you will

Search and confirm travel reservations for the customer

Have hands on involvement in crew movements, rotation, and disruption handling

Provide the customer with the required industry information, such as low fares, exchange costs, penalties, and visa information 

Respond to the customer promptly and provide the customer with your undivided attention

Willingly offer assistance to team members within and across teams

Meet individual and team goals

About you

Proven experience in ERM, marine, offshore, or crew travel environments

Hands‑on expertise managing crew movements, rotations, and disruption handling

Strong attention to detail with the ability to perform accurately under pressure

Comfortable working in a fast‑paced, 24/7 service environment

Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup

Relevant skills in GDS Amadeus

Strong verbal and written communication skills in English

Demonstrated understanding of customer servicing excellence

Solid working knowledge of the travel industry, policies, procedures, and processes

About us
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

Opportunities to grow your skillset and career

A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com