Influencer Marketing Customer Success & Analytics Specialist

This is a remote position.

AWISEE is looking for an Influencer Marketing Customer Success & Analytics Specialist to support both client retention and campaign performance reporting. This hybrid role combines customer success responsibilities with influencer marketing analytics, making it ideal for someone who understands both relationship management and performance-driven campaigns.

The role will involve a 50/50 split between client retention/customer success and influencer marketing analytics & reporting.

Candidates with experience in influencer marketing, affiliate marketing, account management, or performance marketing are highly preferred.

Responsibilities

Customer Success & Retention (50%)

Manage ongoing relationships with influencer marketing clients

Maintain regular communication and ensure high client satisfaction

Support client retention efforts and identify upsell opportunities

Coordinate with internal teams to ensure campaign delivery and client expectations are met

Handle follow-ups, reporting updates, and campaign status communication

Build long-term relationships with clients and partners

Identify client needs and recommend suitable influencer marketing strategies

Analytics & Reporting (50%)

Track and analyze influencer campaign performance across multiple platforms

Prepare weekly and monthly performance reports

Monitor KPIs such as engagement, reach, clicks, conversions, ROI, affiliate sales, and creator performance

Analyze influencer and campaign data to provide optimization recommendations

Support campaign forecasting and performance insights

Maintain accurate reporting dashboards and campaign documentation

Work closely with Influencer Marketing Managers on campaign improvements

Requirements

Previous experience in customer success, account management, influencer marketing, affiliate marketing, or campaign analytics

Strong communication and relationship management skills

Understanding of influencer marketing and performance metrics

Experience with reporting tools, Google Sheets, or Excel

Highly organized with strong attention to detail

Ability to manage multiple clients and campaigns simultaneously

Excellent English communication skills

Experience working with agencies or international clients is a plus