Inside Sales Representative (ISR)

Role Overview
The Inside Sales Representative (ISR) supports the organization’s growth by generating new business opportunities through proactive outreach, building relationships with potential clients, and setting qualified meetings for the sales team.

Key Responsibilities
Business Development (90%)
Conduct prospecting activities to identify potential customers

Perform proactive outbound outreach via phone, email, and other channels

Create a professional and engaging first impression with prospects and customers

Research prospects and schedule appointments for Field Sales Representatives

Qualify leads through discovery calls, emails, and other communication methods

Maintain accurate and up-to-date records in CRM systems and tracking sheets

Generate new business opportunities through consistent outbound efforts

Conduct initial discovery calls to understand customer needs and align solutions

Follow up and nurture existing leads to drive engagement

Daily Activities
Pre-call research and planning

Cold and warm calling

Lead follow-ups and relationship nurturing

Updating CRM systems and tracking tools

Collaborating with sales management to develop targeted prospect lists, call strategies, and messaging

Qualifications & Experience
3-4 years of experience in a similar sales or business development role

Associate’s degree required; Bachelor’s degree preferred

Experience in sales, lead generation, or business development is an advantage

Skills & Competencies
Strong written and verbal communication skills

Results-driven with the ability to meet and exceed outreach targets

Highly coachable with a willingness to learn and improve

Strong organizational and time management skills

Ability to work effectively both independently and as part of a team

Sound judgment in handling confidential information

Proficiency in CRM systems and Google Workspace tools