Inside Sales Specialist

Location: Grand Rapids,Michigan,United States

Summary: We are seeking a motivated and detail-oriented Inside Sales Specialist (internal job title: Trader) to manage purchasing and marketing responsibilities for 100+ member accounts in our Building Products division. This role involves daily communication with vendors and members, coordinating orders, resolving issues, and supporting corporate sales goals. The ideal candidate will be proactive in sales outreach, knowledgeable about industry trends, and committed to delivering excellent account management.

Work location: This is a fully-remote role. Ideal candidates will live in the Central or Mountain time zones. There will be some initial travel required to our New Windsor, NY office for training.

Key Responsibilities:

Manage full account activity for 100+ members, including order generation and follow-up

Maintain regular contact with dealers and vendors (minimum 10 hours/week of outbound calls)

Communicate market trends and product updates clearly to members

Collaborate with Traders, Sales Team, and Management to meet group sales goals

Resolve issues such as billing disputes, vendor conflicts, and shipment delays

Administer sales literature and maintain member and vendor records

Support internal projects, spreadsheets, and department initiatives

Build product and industry knowledge through ongoing supplier engagement

Attend trade shows and visit dealers/vendors as needed

Perform additional duties as assigned

Core Competencies:

Time Management

Organizational Skills

Communication Proficiency

Collaboration Skills

Customer/Client Focus

Computer Proficiency

Sense of Urgency

Supervisory Responsibilities:

None

Work Environment:

Professional office environment with standard equipment (computers, phones, copiers, etc.)

Physical Demands:

Primarily sedentary; regular verbal communication required

Position Type / Expected Hours of Work:

Full-time, in office, Monday–Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)

Travel:

Primarily local; some overnight and out-of-area travel required

Required Education and Experience:

High school diploma

Minimum 3 years of sales and buying experience

Preferred Education and Experience:

College degree

Experience in the building materials industry

Roofing, Insulation, Gypsum knowledge strongly preferred

Background in quoting, purchasing, estimating, or telemarketing