Installer/Trainer
Sorenson Communications is a leading provider of language services for the Deaf and hard-of-hearing. They are seeking a caring, customer service oriented Installer/Trainer to help customers learn how to use CaptionCall phones, ensuring effective communication for individuals with hearing loss.
Responsibilities
- Install and troubleshoot CaptionCall phones
- Courteously train customers on how to use the phone and its features
- Promote the CaptionCall service
- Assist Outreach Specialist with lead generation activities as needed
- Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
- Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
- Complete service calls as assigned
- Accurately maintain customer records
- Complete required reports and submit invoices and feedback on customer interactions
- Retrieve and clean phones of former customers
- Maintain adequate inventory of equipment and supplies in order to service customers
- Adapt to new responsibilities as necessary
- Other duties as assigned
Skills
- High School Diploma or GED
- Provide excellent customer service
- Ability to effectively communicate in English through reading, writing, speaking and listening
- Ability to work evenings and weekends as needed
- Ability to drive and travel via air as needed
- Ability to tailor to unique needs of individual customers
- Must be reliable, organized and punctual
- Ability to adapt to constantly changing environments
- Able to sit/stand for a long period of time in an office environment
- Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
- Regular and predictable attendance required
- Basic computer knowledge and experience
- Sales experience
- Experience working in the hearing health field
- Experience working with senior citizens
Benefits
- Cell phone and tablet provided
- Mileage reimbursement
- Remote field work
- Hourly rate plus piece rate
Company Overview