Insurance Verification & Authorization Specialist - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a full-time Medical Virtual Assistant (Insurance Verification & Authorization Specialist) on behalf of a growing multi-location physical therapy practice.

This role is primarily focused on insurance verification and authorization, supporting a high-volume clinic environment with accurate and timely processing of patient insurance information. You will play a critical role in ensuring patients are properly verified and authorized prior to their appointments, helping the clinic operate efficiently and avoid billing delays.

This is an ideal role for someone experienced in handling high-volume insurance workflows, who is detail-oriented, proactive, and comfortable working independently in a fast-paced healthcare setting.

About the Practice

Our client operates multiple clinics with a large and growing team of providers, delivering high-quality physical therapy services to a diverse patient population.

With a high volume of patient evaluations each week, the team is focused on improving operational efficiency—particularly in insurance workflows—as they transition into a new EMR system.

They value accuracy, adaptability, and team collaboration, and are looking for someone who can support their administrative processes and help streamline insurance operations.

Key Responsibilities

Insurance Verification & Authorization (Primary Focus)

Verify patient insurance eligibility and benefits prior to appointments

Obtain and manage prior authorizations, including phone-based verifications

Handle a variety of insurance types including Medicare, commercial plans, workers’ compensation, and auto claims

Ensure all insurance information is accurate and updated in the EMR

Track and follow up on pending verifications and authorizations

Communicate with insurance providers to resolve discrepancies and clarify coverage

Administrative & Back-Office Support (Secondary)

Process incoming faxes and upload documents into the EMR system

Maintain accurate and organized patient records

Assist with general administrative and data entry tasks

Support workflow improvements during EMR transition

Tools & Systems

PROMPT EMR

Weave (VoIP phone system)

SR Fax (integrated with EMR)

Slack / WhatsApp (backup communication)

Zoom (training and onboarding)

Requirements

2+ years of experience in medical insurance verification and authorization

Strong understanding of Medicare, commercial insurance, workers’ compensation, and auto claims

Experience handling high-volume, repetitive administrative workflows

Excellent attention to detail and accuracy

Strong verbal and written English communication skills

Comfortable making phone calls to insurance providers

Ability to work independently and manage tasks efficiently

Adaptable and able to learn new systems quickly

Experience with PROMPT EMR is a plus

Non-Negotiables

Strong experience in medical insurance processes

High attention to detail and accuracy

Ability to handle high-volume workloads

Strong communication skills

Self-starter with a proactive mindset

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families across the globe.