Intake Specialist

Description
Hiring Company Description:

Since 1993, the attorneys of Isaacs & Isaacs have fought for injured victims in the states of Kentucky, Indiana, and Ohio. With over $2 BILLION collected for clients, Darryl Isaacs and the Isaacs team continue to call out big insurance companies, businesses, and individuals looking to make money off from victims injured in car crashes, truck accidents, commercial vehicles accidents, and wrongful death cases. We cannot undo the incident, but we can do everything in our power to make people whole in the eyes of the law by demanding justice and fair compensation.

Isaacs & Isaacs is seeking a motivated and customer-focused Intake Specialist to join our growing team. As the first point of contact for potential clients, this role plays a critical part in evaluating new cases, building trust, and guiding individuals through the intake process. This is an ideal opportunity for someone with sales, call center, or customer service experience who excels at communication and thrives in a fast-paced, goal-driven environment.

Key Responsibilities Include:

Client Intake & Case Evaluation
Respond to incoming calls and inquiries from prospective clients 
Gather and document case details accurately and efficiently 
Evaluate potential cases and determine fit and viability 
Ensure each caller feels heard, supported, and confident in next steps 
Sales & Client Conversion
Guide prospective clients through the sign-up process 
Build rapport and convert qualified leads into signed clients 
Utilize persuasive communication and consultative sales techniques 
Meet or exceed monthly performance and conversion goals 
Relationship Management & Coordination
Collaborate with the intake management team on case evaluation decisions 
Maintain strong relationships with clients and internal teams 
Ensure timely follow-up and consistent communication 
Administrative & System Management
Enter and maintain accurate data in the firm’s case management system 
Upload and organize documents and client information 
Perform additional tasks as assigned
Requirements
Requirements:
2+ years of experience in sales, call center, or customer service 
Strong communication skills (verbal and written) 
Ability to balance empathy with persuasive sales skills 
Comfortable working in a goal-driven, performance-based environment 
Ability to multi-task while typing (40+ WPM) 
Highly organized with strong attention to detail 
Willingness to work evenings, weekends, and flexible schedules as needed 
High School Diploma or GED required 
Preferred:
Bilingual (English/Spanish) 
Experience in legal intake or personal injury
Physical Requirements:
The ability to sit for extended periods, use hands and fingers for computer and office machine use (including repetitive motions), and possess close vision for reading and data analysis. Employees may also need to stand and walk occasionally, perform light lifting of up to 10-25 pounds, and have clear speaking and hearing abilities to communicate. Benefits:
Competitive compensation (base + performance incentives) 
Medical Insurance 
Dental Insurance 
Vision Insurance 
Flexible Spending Account (FSA) 
Health Savings Account (HSA) with employer contributions 
Employer-paid Life and AD&D Insurance 
Voluntary Life Insurance options 
Employer-paid Short-Term & Long-Term Disability 
Employee Referral Bonus Program 
401(k) with company match
  
We are an Equal Opportunity Employer.  It is the policy of the Firm to assure equal employment opportunity to all employees, candidates for employment, and other covered persons without regard to unlawful considerations of race, color, religion or creed, gender sex (including pregnancy), national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, status as a smoker, or any other classification protected by applicable local, state, or federal laws.

This applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities in accordance with applicable federal, state, and local law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.