Integration Support Engineer (B2B agreement)

Company Description:

At Yggdrasil Gaming, we are known for transforming ideas into groundbreaking gaming experiences. With innovation at the heart of everything we do, we’ve built a reputation for creating some of the most iconic slots in the iGaming world. Recently, we’ve taken our vision even further, becoming one of the largest global aggregators and a leading technology company, redefining what’s possible in the industry. 

 

Our success is driven by the exceptional people who bring our ideas to life. Over the past year, we’ve cultivated a culture where creativity, expertise, and ambition come together to achieve extraordinary results. At Yggdrasil, you’ll find a place where your talent can thrive and where you’ll have the opportunity to be part of something truly transformative. 

Job Description:

Join our team as a passionate Integration Support Engineer to support and innovate within our Technology & Development organization!

What You'll Do:

Provide timely and efficient support for day-to-day inquiries and service requests from our clients

Track, monitor, and follow up on reported bugs, glitches, and technical issues to ensure prompt resolution and minimal disruption

Continuously improve processes, procedures, and tools used in client support to increase efficiency and customer satisfaction

Resolve basic technical tasks and inquiries independently while escalating more complex issues to appropriate teams

Collaborate with internal teams to ensure smooth communication and effective issue resolution in a fast-paced gaming environment

Qualifications:

Who You Are:

You have proficiency in English at minimum B2 level, both written and spoken

You have a strong customer-centric mindset and genuinely enjoy helping others

You communicate clearly, professionally, and empathetically across different channels

You possess solid problem-solving skills and can troubleshoot issues effectively, often in real time

You are comfortable working collaboratively with cross-functional teams

You are adaptable and flexible, able to work evenings, weekends, and holidays as part of a 24/7 gaming environment

You manage your time well and can prioritize tasks efficiently

You demonstrate empathy, patience, and resilience, especially in high-pressure situations

You are committed to continuous learning and professional development

You have a basic understanding of technology, including:

Unix systems

MySQL (used heavily in day-to-day work)

REST APIs

HTTP

JavaScript

You are comfortable working with MS Office tools (e.g. Excel, Word, Outlook)

Extra Points For:

Basic knowledge of cloud platforms and online gaming operations

Familiarity with technical terminology related to account management, gameplay, and technical troubleshooting

Previous experience as a gamer or strong interest in video games and gaming platforms

Any prior experience working with iGaming companies

Additional Information:

Equal Opportunity:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us to bring your creativity and leadership to a dynamic and innovative team!

Encouragement to Apply:

We understand that confidence gaps and imposter syndrome can deter amazing candidates from applying. 

Please apply anyway — we’d love to hear from you.



Expected Salary:



B2B - 1,800 - 2,395 EUR monthly