Intermediate Service Desk Analyst
N-able is a company focused on redefining cyber resilience through its end-to-end platform that integrates AI-powered capabilities. The Intermediate Service Desk Analyst will provide day-to-day IT support for N-able employees and serve as the primary contact for the senior leadership team, managing user identity and endpoint management while assisting with incident and service request management.
Responsibilities
- Provide day-to-day I.T. support for N-able employees
- Serve as the primary contact for N-able senior leadership team
- User identity and endpoint management via cloud native technologies
- Assist with incident and service request management in an ITIL based environment
- Other duties as assigned by management
Skills
- Excellent interpersonal, verbal and written communication skills
- Ability to quickly assess challenges, and clearly set expectations on next steps
- Effective organization and time management skills
- Ability to quickly adapt to changes in technology and/or business processes
- 1-3 years supporting endpoint OS. (Windows, MacOS)
- 1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence)
- 1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)
- 1-3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy)
Benefits
- Medical, dental and vision - for employee, partner, and children!
- Generous PTO and observed holidays
- 2 Paid VoluNteer Days per year
- Pension Plan with company-contribution
- Employee Stock Purchase Program
- Discounted gym access at several local facilities
- FuN-raising opportunities as part of our giving program
- N-ablite Learning - custom learning experience as part of our investment in you
- The Way We Work - our hybrid working model based on trust and flexibility
Company Overview
Company H1B Sponsorship