Internal Operations Manager
About Isolocity
Isolocity is a growing B2B SaaS company focused on helping organizations streamline compliance, quality, and operational processes through intuitive software solutions. The company works with businesses across a wide range of industries, including Manufacturing, Food, Health Sciences, Cannabis, and more.
As Isolocity continues to scale, the company is investing heavily in the systems, processes, and operational infrastructure that support both the internal team and long-term growth. We are looking for a highly organized, systems-oriented Internal Operations Manager to help build and maintain the operational foundation of the business.
About the Position
We are seeking a proactive, resourceful, and highly organized operator who enjoys creating structure, improving efficiency, and building scalable internal systems.
This role sits at the center of the organization and is responsible for improving operational effectiveness across people operations, internal tooling, automation oversight, documentation, vendor management, and company-wide processes.
The ideal candidate thrives in dynamic environments, loves KPIs, is comfortable wearing multiple hats, and naturally looks for opportunities to improve workflows and reduce operational friction. You are someone who enjoys building systems that help teams move faster and more effectively.
Responsibilities
Internal Systems & Process Operations
Identify operational inefficiencies and implement scalable internal systems and processes
Develop, maintain, and improve internal documentation, workflows, and company policies
Help ensure operational consistency and process compliance across the organization
Serve as a resource for team members seeking efficiency improvements in their day-to-day workflows
Automation & Systems Oversight
Maintain visibility and organization across internal automations and operational workflows
Ensure automations are documented, reliable, and non-duplicative
Identify opportunities to improve processes through automation and tooling
Coordinate with external contractors and technical partners to build and maintain automation systems
People & HR Operations
Manage employee onboarding and offboarding processes, including contracts, documentation, and account setup
Administer benefits and health plans
Maintain and improve internal HR-related processes and operational policies
Coordinate and maintain internal incentive, commission, and bonus tracking systems
Support employee growth initiatives and help create an operational structure around personal development planning
Office, IT & Vendor Operations
Manage company devices, software tools, and internal access systems
Own SaaS subscription management, vendor coordination, billing oversight, and spend tracking
Troubleshoot day-to-day operational and technical issues
Improve and maintain internal operational tooling and systems
Events & Travel Coordination
Plan and execute internal company events, including semi-annual meetups and holiday events
Coordinate travel logistics for team members and leadership
Manage tradeshow operational logistics, including booth coordination, travel, inventory, and scheduling
Data & Operational Visibility
Help maintain centralized operational data and internal tracking systems
Support team-wide visibility through spreadsheet-based access to data
Maintain reliable and accurate operational data systems
Contract & Workflow Operations
Evaluate and implement contract management systems and related workflows
Maintain contract template organization and version control
Integrate contract workflows into broader operational systems and processes
What Success Looks Like
Internal operations run smoothly with minimal friction
Company systems and workflows become increasingly scalable and organized over time
Employees have a seamless operational experience across onboarding, tooling, and support
Operational inefficiencies are proactively identified and improved
Qualifications
Minimum 5 years of experience across operations, office management, or related operational roles
Strong organizational and project coordination skills
Excellent written and verbal communication skills
High attention to detail and process consistency
Strong systems-thinking mindset with a passion for efficiency improvement
Ability to work independently and proactively prioritize responsibilities
Comfortable operating in a fast-moving startup environment
Strong judgment, discretion, and reliability
Highly proactive with a strong sense of ownership; identifies operational gaps and independently drives improvements to systems, workflows, and team productivity
Exceptional reliability, discretion, and integrity when handling confidential operational, financial, and employee-related information
Experience
Strongly Preferred
Experience working in a SaaS or technology company
Familiarity with workflow automation tools such as Zapier, n8n, or similar platforms
Experience managing SaaS systems, access management, and vendor coordination
Comfort working with spreadsheets, reporting systems, and operational data
Experience with tools such as Asana, Google Workspace, Slack, Pipedrive, or similar platforms
Interest in leveraging AI and automation to improve business operations
Compensation and Perks (Value Adds)
Competitive base salary + Performance base bonus
Fully remote work opportunity — we are a virtual business
Flexible hours focused on outcomes, not clock-watching
Health Insurance + HSA
Supportive and collaborative team environment
Opportunity to help shape and scale the operational foundation of a growing SaaS company
Semi-annual in-person team sync-ups to collaborate, strategize, and celebrate wins
#LI-JM1 #li-Hybrid
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