Internal Support Engineer

About the role
We are hiring an experienced IT Support Engineer to join our Internal Support Team in the EMEA region. This role is ideal for someone who has been in the field for several years and is ready to work in a fast-paced, cloud-first environment that actually uses the products and technologies they support. 
You will be the first point of contact for internal employees across the organization, handling tickets, resolving endpoint and identity issues, onboarding and offboarding users, and contributing to the ongoing health of our corporate environment. You will work closely with a tight-knit IT team and have direct exposure to both on-premises and cloud infrastructure. 
This is not a passive help desk role.

We expect you to ask questions, build knowledge, document what you learn, and grow into a more senior contributor over time. 
What you'll do
End-User Support & Ticketing 
Serve as the primary point of contact for internal support tickets via Zendesk 
Triage, prioritize, and resolve hardware, software, and access issues for a globally distributed employee base 
Escalate complex issues appropriately while owning the communication back to the end user 
Document resolutions and contribute to the internal knowledge base 
Identity & Access Management 
Administer user accounts, groups, and permissions in Microsoft Entra ID (formerly Azure Active Directory) 
Manage on-premises Active Directory and support synchronization to Entra via the Entra Connect Sync tool 
Handle user lifecycle events including onboarding, offboarding, and role changes across all connected systems 
Enforce and troubleshoot Conditional Access policies, MFA enrollment, and SSO configurations 
Endpoint Management 
Manage and support Windows and macOS endpoints via Microsoft Intune (Endpoint Manager) 
Handle device enrollment, compliance policy enforcement, configuration profiles, and app deployment 
Support remote employees with device troubleshooting across a variety of hardware 
Microsoft 365 Administration 
Administer core M365 workloads including Exchange Online, Teams, SharePoint, and OneDrive 
Manage mailboxes, distribution lists, shared mailboxes, and Teams workspace provisioning 
Support license assignment and M365 service configurations 
Nerdio Manager for MSP 
Support and administer internal use of Nerdio Manager for MSP as part of the corporate toolset 
Assist with Azure Virtual Desktop (AVD) environments managed through Nerdio, including troubleshooting user session issues 
Gain familiarity with Nerdio's product suite as both a user and internal subject matter resource 
General IT Operations 
Assist with procurement requests through the Nerdio Procurement Portal 
Contribute to IT documentation, runbooks, and process improvements 
Participate in IT projects such as infrastructure upgrades, tool rollouts, and policy improvements 
Support internal tool rollouts and adoption (e.g., Zendesk AI features, Nerdio Scribe, etc.) 
Required Qualifications
5 or more years of experience in IT support, systems administration, or a related technical role 
Hands-on experience with Microsoft Entra ID — including user and group management, Conditional Access, MFA, and hybrid identity 
Familiarity with on-premises Active Directory and experience supporting Entra Connect Sync or equivalent AD sync tooling 
Working knowledge of Microsoft Intune — device enrollment, compliance policies, configuration profiles, and app management 
Experience administering Microsoft 365 workloads (Exchange Online, Teams, SharePoint, OneDrive) 
Solid understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP) 
Strong communication skills — able to clearly explain technical issues to non-technical users 
Self-directed and comfortable working in a remote-first environment with minimal supervision 
Ability to manage multiple tickets and priorities simultaneously without dropping the ball 
Preferred Qualifications
Experience with Nerdio Manager for MSP or Azure Virtual Desktop (AVD) environments 
Familiarity with Zendesk or similar ITSM/ticketing platforms 
Microsoft certifications (e.g., AZ-900, MD-102, AZ-104, AZ-140) are a strong plus 
Experience supporting a globally distributed, remote-first workforce 
PowerShell or Python scripting for automation and administrative tasks 
Exposure to Azure fundamentals and cloud infrastructure concepts 
What We Offer 
A collaborative, technically strong Internal IT team where your work directly matters 
Exposure to a modern, cloud-first Microsoft stack in a company that builds on top of it 
Opportunities to grow into senior technical roles as the team expands 
Remote-first flexibility with a supportive, global team culture 
Competitive compensation commensurate with experience and local market; benefits package in line with local employment law requirements 
Nerdio complies with all applicable employment regulations in the countries where we hire. Specific employment terms, benefits, and statutory entitlements will be discussed during the offer stage based on your country of residence. 
Benefits and Incentives
Competitive Base and Incentive Plan
Stock Options
Health and Welfare Plans*
Life and Disability Plans*
Retirement Plan*
Unlimited Flexible Paid Time Off, including your birthday off! Collaborative Team Culture
* Benefits for international employees, outside the US, vary by country. 

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.