IT Client Services Analyst

QBE Insurance is a global insurance company committed to providing a positive impact in the world. They are seeking an IT Client Services Analyst to provide IT support by troubleshooting hardware and software, ensuring a quality end user experience for employees and customers.
Responsibilities
• Provides IT desktop services/support for employees and customers
• Participate in answering incoming support calls and managing call queue
• Ensure tickets are worked and resolved in accordance with SLA using ticket management system
• Facilitate accurate records by ensuring equipment asset tags are updated in system
• Provide technical knowledge and advice to drive improvement initiatives
• Delivery of defined starter/mover/leaver services
• Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation, as necessary
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity, and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun

Skills
• Associate's degree or equivalent combination of education and work experience
• Applications Support
• Communication
• Critical Thinking
• Customer Service
• Financial Systems
• Incident Response
• Information Technology (IT) Support
• Intentional collaboration
• Managing performance
• Mentorship
• Problem Solving
• Risk Management
• Service Improvement
• Stakeholder Management
• Technical Support
• Knowledge of general computer troubleshooting and support
• Terminology, function and fundamental capabilities of common computers, software, information and communication technology devices, components, and concepts
• Microsoft Windows 11
• Microsoft Office
• Citrix Workspace
• Active Directory
• VPN
• MFPs (multi-function printers)
Benefits
• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Company Overview
• At QBE we’re driven by our purpose of enabling a more resilient future. It was founded in 1886, and is headquartered in Sydney, New South Wales, AU, with a workforce of 10001+ employees. Its website is http://www.qbe.com.