IT Field Service Engineer
Job Description:
We are seeking an experienced IT Field Service Engineer to provide hands-on technical support across multiple onsite healthcare locations throughout the United States, with approximately 75% travel—primarily on the West Coast.
Key Responsibilities:
Provide advanced support for Windows desktops and laptops, including hardware, OS, and application troubleshooting
Support end‑user computing environments and associated applications
Manage and support on‑premise infrastructure, including Active Directory, user access, Group Policy, domain controllers, servers, networking, and security features
Install, configure, and support third‑party software applications
Utilize remote monitoring and troubleshooting tools to resolve issues efficiently
Create, manage, and deploy workstation images using enterprise imaging tools
Leverage Windows PowerShell for task automation and configuration management
Install, monitor, and remediate antivirus and anti‑malware solutions
Troubleshoot basic networking issues, including TCP/IP, firewalls, routing, and VPN connectivity
Support cloud and hybrid environments
Document configurations, procedures, and resolutions
Deliver excellent customer service while managing multiple priorities effectively
Travel & Physical Requirements (Important):
-
75% travel required, primarily to onsite locations across the West Coast
Ability to bend, stand, and work with technical hardware
Must be able to lift and move computer equipment, including lifting up to 100 lbs unassisted when required
Required Experience & Skills:
3–5 years of experience supporting Windows workstation environments
Strong knowledge of:
Windows Active Directory, Group Policy, and Domain Controllers
Remote troubleshooting tools and techniques
Antivirus and anti-malware solutions and remediation
PowerShell scripting and basic task automation
Networking fundamentals (TCP/IP, firewalls, routing, VPN clients)
Imaging and deployment tools (e.g., Desktop Central, PDQ, or similar)
Cloud and hybrid IT environments
Excellent troubleshooting, analytical, time-management, and customer service skills
Strong verbal and written communication abilities
Preferred Qualifications:
Experience supporting distributed or field-based environments
Experience in regulated or security-focused environments
Familiarity with infrastructure and endpoint security best practices
Work Schedule:
Monday–Friday, 8:00 a.m. – 5:00 p.m.
Occasional evenings or weekends required based on on-call scheduling and business needs
Telecommuting & Technical Requirements:
Telecommuting available on an as-needed basis
Must maintain reliable home internet:
Cable or Fiber connection
Minimum 20 Mbps download / 5 Mbps upload
If this sounds like you—a hands-on problem-solver who thrives in fast-paced, field-based environments and enjoys tackling complex issues as they arise—we encourage you to apply.Compensation Range
$30 - $45/hour with opportunity for overtime pay