Description

Field Services Engineer – Bristol

Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider?

At ESP Global Services, we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Bristol and Cardiff.

This is a home-based role with regional travel, plus occasional travel to other UK locations. You’ll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.

What You’ll Be Doing

As a Field Services Engineer, you’ll be the face of ESP — solving problems, building trust, and keeping businesses running smoothly.

Your responsibilities will include:

Providing desktop support, troubleshooting hardware and standard operating system issues

Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)

Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals

Performing “Break/Fix” support and managing add, move, and change requests

Delivering desk-side support including basic OS and off-the-shelf software administration

Managing service tickets efficiently, ensuring SLAs and quality standards are met

Updating internal and customer call management systems accurately and promptly

Escalating complex issues to the appropriate support teams when required

Requirements

Key skills and experience:

Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment

Up to 2 years’ hands-on experience supporting PC and laptop hardware

Strong desktop support skills, including knowledge of current Windows operating systems

Basic understanding of enterprise LAN and WAN environments, including DNS, DHCP, VPN, and RDP

Ability to follow detailed scripts and technical guidance to complete more complex service tasks

Comfortable working at different customer locations at short notice

Flexible and adaptable, with the ability to work occasional 12-hour day or night shifts as required (supporting 24/7 airport operations)

Strong written and verbal communication skills

A professional, customer-first mindset

A minimum of 5 years’ UK work or educational history (required for airside security clearance checks)

Working Hours

This role is primarily Monday to Friday, 9:00am – 5:30pm.

Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12-hour day or night shifts to support 24/7 operations.

What We Offer

• Basic salary of £28,000 – £30,000

  Company vehicle

  Mileage

  On-call allowance (£20 per day, 1 week in every 2)

  Pension 

  Life assurance

  Ongoing training and career development opportunities

   

  This is a fantastic opportunity to grow your IT career within a global managed services provider while gaining exposure to dynamic and critical environments.

  Apply now to be considered. We aim to respond to all applicants via phone or email.