IT Operations & Cybersecurity Specialist

Sacred Byte is a Berlin-based managed security services provider. We deliver secure IT infrastructure and compliance-ready cybersecurity for companies handling sensitive data—making enterprise-grade protection accessible to small and mid-sized organisations through smart administration and open-source solutions.

We're building a distributed team and looking for a reliable, curious technician internationally to help us keep client operations running smoothly while developing your security expertise.

Tasks

You'll handle day-to-day IT operations for our clients and contribute to internal security projects:

• Provision and manage users, groups, and licences in Microsoft 365 or Google Workspace
• Onboard laptops (Windows/macOS) into MDM and coordinate remote device handovers
• Triage first-line support tickets (password resets, access requests) and escalate complex issues
• Run weekly maintenance checks: patch status, backup logs, security alerts
• Document fixes and runbooks so processes are repeatable
• Contribute to security projects (~20% of your time): CVE research and briefings, laptop hardening scripts, incident-response playbook drafts, ISO 27001 checklist development

Requirements

What You Bring

• 2+ years of hands-on experience in IT operations, helpdesk, or systems administration
• Proven admin skills in Microsoft 365 or Google Workspace (user/group management, security policies, basic troubleshooting)
• Comfortable with MDM platforms (Intune, Jamf, or similar)
• Proficient in at least one scripting language (PowerShell, Bash, or Python)
• Strong written and spoken English