IT Sales Support Specialist / Zoom Contact Center - W2 position

Title : IT Sales Support Specialist / Zoom Contact Center

Remote – but will require some travel to Dallas-Fort Worth & Austin, TX; Chicago, Illinois; Phoenix, Arizona

Timings: 8-5pm MTN time zone

Contract : 3+ months (Possible of extension)

Job Summary:

In this position, you will be a trusted technical advisor to client's Inside Sales team to support the continuous rollout of its Zoom Contact Center and newly piloted AI-driven Sales Order Management tool. This IT administrative role offers the chance to provide technical troubleshooting and functional assistance to users, focusing on resolving issues, and driving adoption.

The resource will provide IT application and user support services for client’s Metro Desk Zoom Contact Center platform and the Revalgo Sales Order Management (SOM) AI tool during pilot and rollout phases.
• Provide operational and technical support for the Zoom Contact Center environment supporting approximately 12 active branches, including configuration, user support, and issue resolution.
• Support pilot users of the Revalgo SOM AI tool, including access, training, functional assistance, and troubleshooting.
• Onboard users by provisioning access, validating permissions, and ensuring readiness for go-live at their branch.
• Deliver end-user training (virtual and/or onsite, if onshore support is approved) to drive adoption and effective system use
• Serve as first-level support for incidents and service requests; document, track, and resolve issues using established ticketing tools.
• Collect and document user and customer feedback; support defect tracking and enhancement requests
• Support User Acceptance Testing (UAT) by assisting with test execution, validation of fixes, and readiness for rollout.
• Analyze support and usage data to produce KPI metrics and visual trend reporting related to user adoption and system performance.

Experience Required:
Zoom Contact Center or any other related Contact Centers

Sales and order management including quoting

AI-driven solutions behind critical customer interactions

User access provisioning and training for system onboarding

Help Desk / Ticket Support - Customer Centric Feedback Model

Create Reports from Data

Create Visuals and Trends for Metrics and KPIs
Secondary Experience:

Oracle

SQL

REST APIs Integrated w/ Third Party SaaS Tool
Technology Stack:

Zoom Contact Center

Revalgo AI Quoting Tool

Oracle ERP

REST APIs w/ Gateway

Databricks

Sharepoint

Jira

Excel

PowerBI

Active Directory

MFA / SSO

Please share resumes at
kvaddi@tharutechnologies.com
or you can give me a call at
703 381 2924