IT Specialist

Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence and related forms of gender violence. The IT Specialist supports the delivery of a workforce development program by ensuring participants have reliable access to technology and technical support necessary for training and employment placement.

Responsibilities

• Oversee and maintain all client digital devices, including laptops, hotspots, tablets, and essential software
• Ensure devices are properly configured, updated, secured, and tracked throughout the program lifecycle
• Provide general IT support to staff and clients as needed
• Manage the Occupational Training portion of the program, ensuring high-quality instruction and operational efficiency
• Deliver digital literacy and technology training to both clients and staff
• Assist with troubleshooting, software onboarding, and program-related tech guidance
• Conduct intakes, outreach, and ongoing communication with program participants
• Provide career support including résumé development, cover letter creation, and job search assistance
• Maintain accurate documentation and follow-up within case management systems
• Serve as the primary liaison with technology vendors and service providers
• Support Operations by monitoring technology inventory, usage, and spending
• Collaborate with the Operations team to ensure adherence to the technology budget and purchasing protocols

Skills

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field OR equivalent combination of education, certifications, and hands-on experience
• Minimum of 1 years of experience providing IT or technical support in a professional, educational, nonprofit, or community-based setting
• Experience supporting users with varied levels of digital literacy, including individuals new to workplace technology
• Proficiency in supporting Windows and/or macOS operating systems
• Working knowledge of Microsoft 365 and Google Workspace
• Working knowledge of video conferencing platforms (e.g., Zoom, Microsoft Teams, Google Meet)
• Working knowledge of learning management systems or online training platforms
• Ability to troubleshoot common hardware, software, connectivity, and account-access issues
• Basic understanding of network connectivity and Wi-Fi troubleshooting
• Basic understanding of data privacy, cybersecurity fundamentals, and password management
• Basic understanding of file management and cloud storage systems
• Ability to support participants in using technology for training and certification programs
• Ability to support participants in using technology for job search and application processes
• Ability to support participants in using technology for virtual interviews and employer onboarding systems
• Familiarity with digital literacy concepts and workplace technology expectations
• Willingness to collaborate with instructors, case managers, and employer partners to align technology support with employment goals
• Strong verbal and written communication skills, with the ability to explain technical concepts in clear, plain language
• Demonstrated patience, empathy, and professionalism when providing support
• Ability to work effectively with individuals from diverse cultural, educational, and socioeconomic backgrounds
• Ability to document technical issues, solutions, and system changes accurately
• Strong time-management skills and ability to prioritize competing requests
• Comfortable working in a fast-paced, service-oriented environment with evolving program needs
• Commitment to equity, accessibility, and inclusion in technology access and workforce preparation
• Experience working in—or willingness to learn about—trauma-informed, participant-centered program models
• Understanding of the role technology plays in economic mobility and employment readiness
• IT certifications (e.g., CompTIA A+, Network+, Google IT Support, Microsoft certifications)
• Experience supporting workforce development, adult education, nonprofit, or social service programs
• Bilingual or multilingual skills relevant to the participant population
• Experience supporting hybrid or fully virtual training environments

Benefits

• Health, Dental and Vision Insurance
• Employer-paid life insurance
• Employer retirement contribution
• Paid time off (Holidays, Vacation, Personal, Sick)
• Generous Leave Policy
• Flexible spending account / Health savings account
• Student loan assistance
• Tuition reimbursement program
• Gym reimbursement program
• Wellness program and rewards

Company Overview

Company H1B Sponsorship