IT Specialist

MDT is a company that delivers technology solutions for employees and credit-union clients. The IT Specialist role focuses on providing Tier I and selected Tier II support, managing endpoints and identity services, and ensuring a consistent end-user experience through effective problem resolution and documentation.

Responsibilities

• Administer and secure all corporate endpoints, peripherals, and mobile devices
• Manage user, group, and computer objects in Active Directory; enforce access controls
• Evaluate, assess, and deploy new hardware/software; recommend technology standards
• Monitor health system and deliver clear status/compliance reports
• Track inventory of IT equipment, software licenses, and warranties
• Support core security services (email filtering, MFA, VPN, web filtering) and hosted apps
• Perform Tier I troubleshoot of LAN/WAN infrastructure (switches, routers, firewalls)
• Provide Tier I/II support to internal and external users
• Deliver on site support as needed to resolve hardware, connectivity, or other incidents
• Documents fixes and shares knowledge as needed
• Maintain positive vendor and customer relationships
• Represent the company professionally in contacts with clients, vendors, and trade professionals
• Ensure requests, questions, and problems are courteously and professionally resolved
• Ensure the company’s professional reputation is maintained both internally and externally
• Works well with co-workers
• Keep management well informed of activities and any significant problems
• Complete required reports, records, and other documentation
• Attend and participate in meetings and committees as required
• Abides by all company policies and procedures, including upholding all security standards
• Ensures the work area is clean, secure, and well maintained
• Complete additional duties as assigned

Skills

• High school graduate or equivalent
• Minimum 1 year of experience in related positions
• Hands-on experience in IT technical support or systems administration
• Understanding of IT applications and products
• Windows OS installation, configuration, patching, and performance tuning (desktops, laptops, VMs)
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN) and LAN/WAN/WLAN support—Cisco & Fortinet experience preferred
• Multi-site Active Directory administration, Group Policy, and identity lifecycle management
• Scripting/automation using PowerShell, Bash, Python, Intune, MCM, or Ansible
• Familiarity with SQL databases and cloud platforms (Microsoft 365/Azure, AWS, or GCP)
• Peripheral setup and troubleshooting (printers, scanners)
• Security controls: MFA, EDR, automated patching, and compliance best practices
• Strong technical documentation, knowledge sharing, and customer service communication skills
• Proven ability to prioritize, stay calm under pressure, and meet tight deadlines in a fast paced environment
• Preferred certifications: CompTIA A+, Network+, or Security+; ITIL 4 Foundation
• Associates degree in IT or related field, or equivalent combination of education and experience
• Additional related training in IT applications and systems and financial institution operations

Company Overview