IT Support Analyst - US

About mSupply™ 

mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network. 

With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ 

For more information, visit mSupply.com. 

Job Summary

The IT Support Analyst provides day-to-day technical support to employees across multiple locations, helping ensure reliable access to the tools and technology needed to stay productive. This role is responsible for troubleshooting common IT issues, supporting end users across a variety of systems and devices, and delivering responsive customer service in a fast-paced environment. The position also participates in an on-call rotation to support urgent technical issues outside of regular business hours.

Key Responsibilities

Provide technical support to employees by phone, email, remote support tools, and ticketing systems

Troubleshoot and resolve issues related to computers, printers, mobile devices, passwords, VPN connectivity, Microsoft 365 applications, and other business technology tools

Document issues, resolutions, and support activities within the ticketing system

Escalate complex or unresolved issues to appropriate IT teams when necessary

Support employee onboarding and offboarding activities, including device setup, account provisioning, and access support

Assist with maintaining a positive end-user experience by delivering timely, professional, and customer-focused support

Participate in an on-call rotation to assist with critical after-hours IT support needs

Qualifications

2+ years of experience in IT support, help desk, desktop support, or related customer support roles

Working knowledge of Windows operating systems, Microsoft 365, printers, mobile devices, VPN connectivity, and remote support tools

Experience using ticketing systems and documenting technical issues preferred

Strong troubleshooting, communication, and customer service skills

Ability to prioritize and manage multiple support requests in a fast-paced environment

Willingness to participate in an on-call support rotation

Physical Demands & Work Environment

This position may require over 40 hours per week and includes regular physical activity such as:

Extended periods at a desk working on a computer.

Occasional lifting of equipment up to 25 lbs.

Work is primarily office or remote; occasional visits to company locations as needed.

What We Offer:

We prioritize your well-being from day one with a comprehensive benefits package that includes:

Medical, dental, vision, and prescription coverage effective immediately

401(k) plan with company contributions

Life insurance and short- and long-term disability coverage

HSA/FSA options and an Employee Assistance Program (EAP)

Paid time off, including vacation, holidays, and personal days

Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. This employer participates in E-Verify to confirm employment eligibility in the United States. #mSupply