IT Support Specialist II
- Provide responsive, courteous, and high-quality support for hardware, software, and network issues across Windows, macOS, and Linux systems.
- Troubleshoot and maintain end-user devices, peripherals, printers, telephony, and conference systems.
- Install, configure, and maintain desktops, laptops, and mobile devices (iOS, Android).
- Support onboarding and offboarding, including account provisioning, device setup, and technology orientation/training for new employees.
- Manage user accounts and access (Active Directory, cloud identity platforms).
- Perform routine maintenance, patching, updates, and endpoint health checks.
- Track and maintain system configurations and collaborate with vendors for synchronization or technical support.
- Assist in the implementation and maintenance of automated deployment solutions (PXE, Windows Deployment, Intune, scripting).
- Work closely with specialized IT teams (networking, security, systems) to resolve escalations.
- Document issues, resolutions, and procedures in ticketing systems and knowledge bases.
- Identify recurring issues and suggest improvements to processes, tools, or training.
- Complete routine work independently; escalate complex issues and communicate risks or blockers early.
- Degree or diploma in IT, Computer Science, or related field (or equivalent experience)
- 4+ years of IT support or desktop support experience
- C Suite White Glove Support Experience
- Proficiency with Windows and macOS; familiarity with Linux preferred
- Working knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
- Experience with identity and access management (e.g., Active Directory, Microsoft 365)
- Strong troubleshooting and problem-solving skills across systems and devices
- Ability to prioritize tasks, manage time, and meet defined goals
- Clear communication skills and a strong customer service mindset
- Demonstrated ownership and ability to make routine decisions independently
- Flexibility to support occasional evenings, weekends, or travel to remote sites
- We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
- We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
- We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
- As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.