IT Systems Administrator job at OLIPOP in US National

IT Systems Administrator

Location: USA Remote

About the Role

We’re hiring a proactive IT Systems Engineer to manage and improve our cloud-based SaaS environment. This role focuses on systems ownership, identity and access management, and security operations—ensuring employees have reliable, secure, and efficient access to the tools they need.

You’ll independently manage core platforms (e.g., Microsoft 365, identity systems), resolve complex issues, and drive automation and process improvements to scale IT operations.

Key Responsibilities

Security Tools - Administration, Enhancement & Proactive Monitoring

Serve as the primary administrator for key security platforms including Arctic Wolf, Zscaler, Okta, and Mimecast

Continuously evaluate, improve, and tune security tools to strengthen detection, response, and overall security posture

Proactively monitor alerts, logs, and system health to identify and remediate issues before they impact the business

Lead or assist in security incident response, triage, and post-incident review

Maintain up-to-date configurations, policies, and documentation across all security platforms

Microsoft 365 Administration

Manage and administer M365 tenant including Exchange Online, Teams, SharePoint, and OneDrive

Handle user lifecycle management - provisioning, de-provisioning, licensing, and access controls

Monitor tenant health, enforce security policies, and manage compliance and DLP configurations

Support Power BI administration including workspace management, user access, and data connectivity

Email Security

Administer and optimize Mimecast for email security, continuity, and archiving

Manage policies for spam filtering, attachment protection, impersonation defense, and data leakage prevention

Monitor email traffic and investigate quarantine events, false positives, and delivery issues

Vendor & Third-Party Management

Serve as a key point of contact for third-party IT vendors and managed service partners

Hold vendors accountable to project timelines, deliverables, and service-level expectations

Coordinate vendor onboarding, access management, and offboarding in alignment with security policies

Escalate and track issues through to resolution, ensuring vendors meet organizational standards

Helpdesk & Ticketing

Oversee IT helpdesk queue - triage, prioritize, assign, and resolve tickets

Apply sharp diagnostic skills to resolve complex technical issues across SaaS platforms, endpoints, and user access

Identify recurring issues and drive root-cause fixes to reduce ticket volume over time

Training & User Enablement

Assist in developing and delivering IT and security awareness training for end users

Create clear, user-friendly documentation, how-to guides, and knowledge base articles

Champion best practices around security hygiene, tool adoption, and productivity

AI Tools & Innovation

Actively leverage AI tools (Microsoft Copilot, AI-powered security features, automation platforms) to improve efficiency and outcomes

Identify opportunities to apply AI and automation to streamline IT operations and reduce manual effort

Stay current on emerging AI capabilities relevant to IT security and operations

Must Have:

5+ years of experience in an IT systems, security, or cloud operations role

Hands-on administration experience with Microsoft 365 (Exchange, Teams, SharePoint, Intune, Entra ID)

Strong troubleshooting skills - you diagnose methodically, escalate when appropriate, and follow through to resolution

Experience managing an IT ticketing system (Freshservice)

Comfortable holding vendors accountable and managing external project timelines

Excellent communication skills - able to convey technical concepts clearly to non-technical users

Self-directed and proactive - you don't wait for things to break

Nice to Have:

Experience managing or supporting security platforms such as Arctic Wolf, Zscaler, Okta, and/or Mimecast

Experience using AI tools such as Microsoft Copilot, ChatGPT, or similar in a professional setting

ITIL foundation or equivalent IT service management experience

REPORTS TO

Director, IT

COMPENSATION

$110k -120k base + bonus

HOW WE WORK

We may be fully remote, but we’re anything but disconnected. OLIPOP has grown from a few passionate people around a table to a nationwide team, and we’ve done it without losing our collaborative spirit or sense of purpose.

Connection here is intentional. From cross-functional projects and IRL offsites to thoughtful Slack threads and spontaneous gifs, we make the effort to stay close, even across time zones. Sure, we move quickly, but we lead with trust, transparency, and a shared commitment to doing work that matters.

We value thoughtful debate. We give feedback with care and receive it with curiosity, knowing that real growth, both personal and collective, comes from listening as much as leading. Because at OLIPOP, it’s not just about getting things done. It’s about growing together, staying true to what matters, and building something with lasting impact.

WHAT WE VALUE

At OLIPOP, our values aren’t just posters on a wall. They shape how we show up: for each other, for our customers, and for the mission we’re chasing together.

Mission Connectivity: Everything we do ladders up to our shared goal: supporting human health. Whether launching a new flavor or conducting clinical research, the mission stays front and center.
Indomitable Spirit: When things get messy, we get inventive. We stay curious, adapt quickly, and find the path forward, most likely with a dedicated Slack thread and a beautifully overbuilt deck.
Lead at Every Level: Leadership isn’t about titles, it’s about ownership. We speak up, follow through, and lift each other up. If you’ve got ideas and initiative, you’ve got influence.
Courageous Humility: We’re confident in what we bring and curious about what we don’t know (yet). We give feedback with care, take it with grace, and know that real growth takes both.

WHAT WE’RE LOOKING FOR

Success at OLIPOP doesn’t come from checking boxes; it comes from living our values, staying curious, and finding energy in both the pace and the purpose. We’re building something big, and we’re looking for people who:

Think big, move fast, and take thoughtful risks
Thrive in a high-performance, feedback-rich environment
Value real human connection and honest collaboration
Are fired up by building something new, and making it better every day

Startup life at OLIPOP is equally fun and fast-paced. If you’re energized by a dynamic environment, eager to grow, and excited to help shape something meaningful from the inside out, OLIPOP is a one-of-a-kind ride.