IT Systems Engineer - EU

The Sui Foundation exists to support the development, growth and adoption of the Sui network. Sui is the first permissionless Layer 1 blockchain designed from the ground up to enable creators and developers to build unique Web3 experiences from gaming to finance.

The Sui Foundation is committed to three decentralization principles; Embrace transparency and level the playing field, Communicate openly to build a culture of trust, and Engage directly with the community.

Mission:

Onboard the next billion users to web3 by supporting the advancement and global adoption of the Sui blockchain.

Vision:
To create a better world that unlocks opportunities through universal access and individual ownership.

Location: Remote - EU

Job Overview

• Support daily operations by ensuring system reliability and quickly resolving user issues

  Resolve user issues quickly and effectively

  Manage and secure devices, including updates, configurations, and inventory

  Maintain and improve endpoint management via MDM tools (e.g. Kandji, Intune)

  Fix recurring issues by improving existing tools, workflows, and configurations

  Identify root causes of repeated problems and eliminate them through process updates

  Tune SaaS, identity, and access systems for smoother, more secure operations

  Streamline existing workflows to reduce friction and manual work

  Design new systems and workflows to support growth and scalability

  Build and automate user onboarding, access, and support workflows

  Implement new tooling and processes that scale with the organization

  Anticipate future needs and create adaptable, forward-looking solutions

About the Role

Qualifications

• Experience managing modern SaaS applications such as Google Workspace, Zoom, Slack, Notion, and Airtable

  Hands-on experience deploying and maintaining MDM tools to manage Windows, macOS, and Linux endpoints at scale

  Strong general troubleshooting skills to diagnose, identify, and resolve technical issues

  Skilled in setting up SSO integrations and provisioning automation using IdPs like Okta

  Understanding and experience with domain management maintaining DNS records and updating nameservers

  Deep expertise in Google Workspace administration, including advanced features such as email routing, DLP policies, and OAuth scopes

  Proficiency with low-code and scriptable automation platforms such as Okta Workflows, Zapier, and Retool

  Experience supporting distributed teams across multiple time zones, including high-touch executive and technical users

  Skills building MDM infrastructure, managing policies and deploying applications to Windows, Mac and Linux devices

  Working knowledge of authentication and provisioning protocols such as SSO, SAML, SCIM, and OAuth

  Proficient in administering MSP-like multi-tenant architectures, including delegated access and cross-domain policy control

Nice to haves

• Background in enterprise security, including collaboration with security teams to harden SaaS tools and endpoints

  Familiarity with AI platforms and their practical application in workflow automation or productivity enhancement

  Exposure to cloud infrastructure, infrastructure-as-code (IaC), or DevOps methodologies

  Prior experience at a blockchain company or high-growth startup with a fast-paced, ambiguous environment

  Proficiency in Linux system troubleshooting and MDM deployment workflows

Responsibilities

• Own and automate onboarding and offboarding processes, including global laptop procurement

  Manage identity and access for full-time employees and contractors, developing scalable workflows for account lifecycle management

  Administer identity systems using tools like Okta, Google Workspace, and Slack, including SSO, group management, and access policies

  Collaborate with HR and Operations to streamline and evolve internal processes for operational efficiency

  Serve as the first line of support for IT tickets, resolving Tier 1–2 issues across SaaS platforms, endpoints, and identity systems

  Design and deploy automated workflows using Okta Workflows and AI-based Helpdesk tools

  Manage macOS endpoints via Kandji, deploying security policies, applications, and scripts to enforce compliance

  Onboard and configure SaaS applications in Okta, including access automation via SAML, SCIM, or API integration

  Create and maintain clear documentation for end-user support, onboarding guides, and IT runbooks

  Provide remote support and basic network troubleshooting for office infrastructure in the EU and US

  Support security investigations by exporting logs, identifying anomalies, and delivering insights from IT tooling

  Build custom integrations and automation scripts using APIs (e.g., Google Workspace, Okta, Slack) to support IT workflows and reduce manual ops

  Our team is 100% remote and we are hiring across the world. Here at the Sui Foundation, you’ll be joining a world-class team with tremendous growth potential as we bring the next billion users to web3.

  Originally posted on Himalayas